Summary
Date Posted: Thursday, July 06 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
To assist the Finance and Administration Manager to oversee the collection of customers accounts in a manner that ensures high customer satisfaction and loyalty, and communicating in an efficient and friendly manner with customers and fellow staff. The credit controller will assist the Department in resolving problems in relation to customer billing and payments, and reconciling complex month-end accounts, whilst highlighting potential debtor problems.

Responsibilities
• Reviewing and updating credit policy and procedures in line with company objectives
• Responsible for the day-to-day processing on customer accounts, ensuring accuracy and adhering to all company policies and procedures and limits of authority.
• Ensuring compliance to credit and collection policies and procedures
• To ensure timely customers payments and effective collection of all debts while maintaining a high level of customer satisfaction and retention
• Ensuring proper reconciliations of customer accounts and statements and ensuring that reconciliations are signed by customers on a monthly basis
• Monitoring debtor balances to ensure a reduction in debtors DSO (days sales outstanding)
• Ensure that the aging debtors report is clean and accurate.
• Liaising with customers, as well as internal personnel, including the operations and customer service teams on all matters concerning customers billing and payments.
• Taking a proactive role in managing and collecting debts from customers
• Ensure correct postings and allocations of customers receipts, credit / debit notes, or journals in accounting system
• Negotiate payment plans and settlements with debtors, including fixing terms and conditions on payments plan
• Reply promptly to client questions, queries and concerns around billing, payments and outstanding invoices
• Arrange for account statements to be forwarded to clients each month, updating records when necessary
• Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
• Establish and maintain regular communications with clients to facilitate periodic payments
• Maintain accurate records of chasing activities and communications with customers
• Identify changes in payment patterns and propose action to avert indebtedness
• Providing ad-hoc reporting as and when requested by supervisor and management
• Arrange and coordinate all credit meetings
• Handle disputed bills and negotiate to bring payment within the agreed terms
• Propose write off irrecoverable receivables
• Propose and initiate legal actions against debtors who evade or refuse to pay according to the terms and conditions set
• Liaise with all necessary support staff in operations, finance and commercial in order to perform day-to-day activities optimally
• Responsible for the day-to-day processing on customer accounts, ensuring accuracy and adhering to all company policies and procedures and limits of authority.
• Provide continual feedback and support to the Finance and Administration Manager and Deputy Managing Director.

Requirements
Knowledge and Experience
• A Bachelors degree in Accounts or Finance, Commerce, Business Administration or Any other business-related discipline
• ACCA or CPA qualifications is an added advantage.
• Experience in either Credit Control, Banking, Accounting
• Computer literate – Windows, MS Applications and JDE.
• A minimum of five (5) years’ experience in an accounting position incorporating analysis and problem-solving principles within a medium to large organization
• Proven accuracy in organizing personal work and schedules
• Ability to work under pressure
• Good business acumen for problem solving
• High level of responsibility, accountability and integrity
• Team player
• Calm, confident manner to handle potentially uncomfortable conversations
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• Flexible
• Ability to maintain Confidential Information


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
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