Customer Engagement Executive job at Wasoko
901 Days Ago
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Vacancy title:
Customer Engagement Executive

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Customer Service ]

Jobs at:

Wasoko

Deadline of this Job:
17 June 2022  

Duty Station:
Within Tanzania , Zanzibar , East Africa

Summary
Date Posted: Tuesday, June 07, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Thousands of retailers across Kenya, Tanzania, Uganda , Cote d’Ivoire, Senegal, Zambia and Rwanda use Wasoko's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Key Responsibilities
• Reach out to customer leads through cold calling
• Present, promote and sell products/services using solid arguments to existing and prospective
• customers.
• Perform analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships
• Reach out to churned customers through cold calling and get them ordering again.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests.

Key Relationships
• Warehouse branch management,
• Warehouse Logistics management,
• Delivery Agents,
• Product Team
• Customer Growth teams
• Active Wsoko's Customers

Key Skills and competencies
• Ability to work efficiently and independently in a fast-paced sales environment
• Effective teamwork abilities
• Strong oral and written communication skills
• Strong sense of patience to follow through problem resolution
• Must have a Smart Phone
• Laptop an added advantage

Job Experience: No Requirements

Work Hours: 8


Level of Education:
Bachelor Degree

Job application procedure
To apply follow this link https://wasoko.breezy.hr/p/b26ca108c8ae-customer-engagement-executive/apply 


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Job Info
Job Category: NGO - Non Government Organisations jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 20 July 2022
Duty Station: Zanzibar
Posted: 07-06-2022
No of Jobs: 1
Start Publishing: 04-07-2022
Stop Publishing (Put date of 2030): 07-06-2066
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