Vacancy title:
Senior Specialist, New Business Development

Jobs at:
Vodafone

Deadline of this Job:
Open

Duty Station:
Dar es Salaam, Tanzania

JOB DETAILS:

Role purpose:

• Manage systems capacity & performance of Customer Experience Systems.
  
• Manage data for Call Center, Digital care and TNPS Applications.
  
• Ensure systems and applications security.
  
• Manage the systems/applications configuration.
  
• Manage systems problems, Incidents and requests as per the SLA.
  
• Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications.
  
• Manage systems/applications changes
  
• Manage Projects related to Call Center, TNPS, Digital care, interfaces and Database
  
• Provide assistance in managing the following whenever required: Digital care, Call Center and TNPS
  
• Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
  
• Call Center applications Management, Administration, Integration, Delivery and Support.
  
• Accountable for security of Customer Experience Systems in line with VTL standards, policies, procedures and industry best practices
  
• Responsible & Accountable for the Data Customer Experience applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions
  

Key accountabilities
Systems Acquisition

• Assist in acquiring and maintaining application software.
  
• Assist in acquiring and maintaining Technology Infrastructure.
  
• Setting and maintaining IT & Billing policies and procedures.
  
• Installation of applications on Customer Experience Applications servers.
  
• Manage changes to the systems or applications via change management process.
  System Operations
  
• Administration of all CE applications users.
  
• Installation, Configuration, fine tuning, and optimization of CE systems software and applications.
  
• Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.
  

System Monitoring and Evaluation

• Monitor and evaluate on regular basis the performance of all CE applications.
  
• Monitor and evaluate on regular basis service level agreements with third party vendors
  
• Monitor and evaluate on regular basis the internal SLA performance of CE Applications.
  Systems Management
  
• Manage performance of Customer Experience Applications.
  
• Ensure continuous service with high availability and minimum disruption
  
• Ensure security of Customer Experience applications by safeguarding against unauthorized access of Customer Experience applications and systems
  
• Manage CE configurations
  
• Manage CE applications problems and incidents including performing corrective action and/or escalating to suppliers.
  
• Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with CE applications.
  
• Manage data processed by CE applications including ensuring data integrity, confidentiality, availability and security.
  

Knowledge Base

• IT Systems administration
  
• TCP/IP Network administration
  
• Systems Monitoring & Analysis Tools
  
• Operating Systems
  
• IT Systems Management Processes
  
• Database Management/Administration
  
• Systems Development Life Cycle (SDLC)
  
• Information Systems Security
  

Skills Base

• Net development framework
  
• Java development Framework
  
• RDBMS Databases - MS SQL Server, Mysql
  
• Windows 2003 Server, UNIX/Linux Operating Systems
  
• IDS design and management
  
• RHCE would be an added advantage
  

Minimum required
B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years’ experience.
Behavior Base

• Stress Tolerant
  
• Practical
  
• Conscientious
  
• Emotional Control
  
• Integrity
  
• Logistical
  
• Decisive
  
• Good Judgment
  
• Proactive

Job application procedure
Click here to apply:

https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=1249928&src=JB-13900