Summary
Date Posted: Friday, June 28, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
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Duties and Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Job Skills: Not Specified

  Knowledge and Skills:
• Diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Fluency in English and Swahili.

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
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