Summary
Date Posted: Wednesday, April 14, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Job Description
POST CUSTOMER SERVICE ASSISTANT II – 1 POST
POST CATEGORY(S) ENGINEERING AND CONSTRUCTION
EMPLOYER Tanga Urban Water Supply and Sanitation Authority(Tanga-Uwasa)
APPLICATION TIMELINE: 2021-04-12 2021-04-26 .

Duties and Responsibilities
• Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;
• Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;
• Provides information on the Authority’s services to walk-in customers;
• Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;
• Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;
• Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
• Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;
• Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
• Performs such other related duties as may be assigned by the Customer Services Manager from time to time

Job Skills : Not Specified

Qualification and Experience
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing /Pipe Fittings or any other relevant qualifications from a recognized Institution.

Job Experience: No Requirements

Work Hours: 8

Level of Education: High School

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Job application procedure
Interested Applicants please visit: http://portal.ajira.go.tz/index.php/advert/display_advert/3429 

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