Summary
Date Posted: Friday, May 26 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Responsibilities
• To update customers on the shipment clearance status
• Receive import orders/documents from the client (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued in accordance with company rules
• Check documentation to ensure that it is correct and complete
• Request and follow up with client/supplier for missing documentation and more detailed instructions if necessary
• Follow-up on clearing of consignments on both end from Declaration, Shipping line and Operations
• Inform client on files processing progress (standard or specific report, according to quotation) daily
• Alert the client/COM in case of operational issue (potential or real) and provide solutions
• Record customer complaints and initiate corrective action
• Must know at all-time what the process status of each file within scope is
• Obtain required authority from credit control to pay disbursements
• Accurately capture and track all costs and expenses incurred during the life of the file and ensure supporting documentation to these costs are easily accessible in the file.
• Follow-up on client’s settlement of EALS invoices
• Notify COM and Legal department of damages and potential claims
• Ensure client needs and expectations are always met
• Ensure clients are informed when there are additional charges incurred during clearance and ensures that client accepts the same and files this communication for record
• Implement all necessary actions to improve quality of processing (process, request for additional resource, computers.)
• Control quality of formalization & documentation of the files
• 100% target on quality of service as per KPI and target on SPOT updates (accuracy and speed)
• Participate to all safety training as required
• Adhere to all HSE requirements of the project
• Any other work that may be assigned by Management

Requirements
Knowledge and Experience
• Degree in Business or any other related field
• Customer Service Certification
• Certificate in Clearing and Forwarding will be an added advantage
• At least 2 years working experience
• Excellent Interpersonal skills & Team player
• Fully conversant with MS Office
• Able to work under pressure to meet deadlines
• Possess effective diplomacy in customer relations and provide innovative solutions to issues which may arise
• Honest and possess a high level of integrity Attentive to details
• Self-starter



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified, Click Here To Apply

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