Summary
Date Posted: Wednesday, August 16 2023, Base Salary: Not Disclosed

JOB DETAILS:
Position Objective.
• To update customers on the shipment clearance status.

Key Responsibilities.
• Receive import orders/documents from the client (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued in accordance with company rules.
• Check documentation to ensure that it is correct and complete.
• Request and follow up with client/supplier for missing documentation and more detailed instructions if necessary.
• Follow-up on clearing of consignments on both end from Declaration, Shipping line and Operations.
• Inform client on files processing progress (standard or specific report, according to quotation) daily.
• Alert the client/COM in case of operational issue (potential or real) and provide solutions.
• Record customer complaints and initiate corrective action.
• Must know at all-time what is the process status of each file within scope
• Obtain required authority from credit control to pay disbursements
• Accurately capture and track all costs and expenses incurred during the life of the file and ensure supporting documentation to these costs are easily accessible in the file.
• Follow-up on client’s settlement of EALS invoices
• Notify COM and Legal department of damages and potential claims.
• Ensure client needs and expectations are always met.
• Ensure clients are informed when there are additional charges incurred during clearance and ensures that client accepts the same and files this communication for record.
• Implement all necessary actions to improve quality of processing (process, request for additional resource, computers.)
• Control quality of formalization & documentation of the files.
• 100% target on quality of service as per KPI and target on SPOT updates (accuracy and speed).
• Participate to all safety training as
• Adhere to all HSE requirements of the project.
• Any other work that may be assigned by Management.

QUALIFICATIONS /EXPERIENCE REQUIRED
• Degree in Business or any other related field.

Professional Qualifications.
• Customer Service Certification.
• Certificate in Clearing and Forwarding will be an added advantage.

Experience.
• At least 2 years working experience

Attributes/ Skills.
• Excellent Interpersonal skills & Team player.
• Fully conversant with MS Office.
• Able to work under pressure to meet deadlines.
• Possess effective diplomacy in customer relations and provide innovative solutions to issue which may arise.
• Honest and possess a high level of integrity Attentive to details.
• Self-starter.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Click here to apply

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