Summary
Date Posted: Thursday, June 01 2023, Base Salary: Not Disclosed

JOB DETAILS:

Work Station: Eastern Zone (Dar Es Salaam). Northern Zone. (Arusha). Zanzibar Zone.
Nature And Scope:
The job holder reports to the Zonal Manager. He/she is a front-line staff member responsible for providing efficient and effective assistance and support to bank customers and attending to all administration issues at the zone.

Key Responsibilities:
Customer Service:
• Resolving Customer Issues: Customer Service Officers must have strong problem-solving skills and be able to resolve customer complaints and issues in a timely and effective manner. This may involve coordinating with other departments within the bank.
• Promoting Banking Products and Services: Customer Service Officers must be knowledgeable about the bank’s products and services and be able to promote them to customers as appropriate.
• Maintaining Customer Records: Customer Service Officers are responsible for maintaining accurate customer records, including contact information and transaction history.
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Attend to all customer queries received at the zone (written, verbal, or telephone) and offer appropriate intervention to a conclusion as per the laid down TAT.
• Providing Customer Service: Customer Service Officers must provide excellent customer service to ensure customer satisfaction and loyalty. They must be patient, courteous, and professional at all times.
• Identify existing and prospective customers’ needs for financial services, including both products and services.
• Grasp opportunities to cross-sell appropriately.
• Ensure proper controls, processes, and procedures are adhered to at all times as per the laid down TADB bank policies. Business Continuity Plan (BCP) implementation and disaster recovery coordination.
• Maintain and enhance communications with Business Development Officers and customers to facilitate the flow of information and foster cooperation.
• Support back-end bank operations: Support the branch operations team in achieving its customer retention objectives, acquisition, and growth goals. Support will include: achieving personal sales goals for all products as outlined in the targets as well as participating in leading branch sales promotion.

Administration:
• Manage office supplies stock and place orders.
• Prepare regular reports on expenses and office budgets.
• Maintain and update customers’ database.
• Organize a filing system for the office for records team management.
• Maintain the calendar and schedule appointments for meetings as directed by the supervisor.
• Distribute and store correspondence (e.g. letters, emails, and packages).
• Prepare reports and presentations as assigned.
• Coordinate travel and accommodations.
• Schedule in-house and external events.
• Coordinate car vehicles, fuelling and reporting.

Functional/Technical Competencies:
• Knowledge of Banking products and procedures.
• Ability to keep accurate records of inventory.

Qualification. Knowledge. Experience:
• University graduate in Business Administration. Public Administration. Human Resources, or related discipline.
• Minimum of 3 years relevant experience at an Officer level.
• Excellent interpersonal skills.
• Computer skills.



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Job applicants are required to apply for these employment opportunities through the TADB career portal: https://www.tadb.co.tz/careers/ or send their application through the email: careers@tadb.co.tz 

Please note: applicants are required to attach the following to their respective application.
• Application letter, showing how you meet the requirements of the position.
• An up-to-date Curriculum Vitae.
• Contacts stating name in full, physical address, telephone numbers, and e-mail addresses of the candidate.
• Certified copies of relevant certificates.
• Names and full contacts of three (3) referees.
• A strong portfolio of Creative Design work (applies for Public Relations and Marketing applicants only).
Please send your application to careers@tadb.co.tz  or through the TADB career portal: https://www.tadb.co.tz /careers/
Closing date:
Applications should reach the undersigned not later than 4.00 pm on 12th June 2023.
For further information, please visit the Bank’s website: www.tadb.co.tz 
Only shortlisted candidate will be contacted.


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