Customer Service Representative (Arusha) job at Wananchi Cable Tanzania Limited
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Vacancy title:
Customer Service Representative (Arusha)

[ Type: FULL TIME , Industry: Telecommunications , Category: Customer Service ]

Jobs at:

Wananchi Cable Tanzania Limited

Deadline of this Job:
Thursday, November 14 2024 

Duty Station:
Within Tanzania , Arusha, East Africa

Summary
Date Posted: Friday, November 08 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative (Zuku Fiber TZ & DTH for Arusha), who will work independently to provide professional and focused customer service both internally and externally.

He/she will be reporting to Customer Experience Team leader B28 &B2C.
• Customer Service Representative will be responsible for;
• Handle inbound and outbound customer interactions. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction.
• Educate customers on competitive pricing and product information; comparing and contrasting our products versus competition.
• Responsible for skillfully retaining customers through positive relationship building
• Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
• Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
• Provide exceptional customer care across all call types including escalations, technical support and billing.

Qualifications
• Experience over 1 year in a Retention/Churn team in a Telco/ICT company
• Customer-centric mentality & passion for the customer
• Effective verbal communication skills, including grammar and tone

Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
Deadline: 14th November 2024


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Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Thursday, November 14 2024
Duty Station: Arusha
Posted: 08-11-2024
No of Jobs: 1
Start Publishing: 08-11-2024
Stop Publishing (Put date of 2030): 08-11-2077
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