Summary
Date Posted: Wednesday, August 09 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Customer Validation and Verification Officer (CVVO) is responsible for the receivables risk management (RRM). This includes among others Assessment of applicants, Customer work-out, and portfolio management. He/she deals with all customer loan account-related issues, including incoming customer questions, uncredited payments, and CRC payouts.
The CVVO supports the Credit Assessment and Approval Officers with conducting credit assessments during peak hours.

Responsibilities
• Responding to all CF-related customer cases coming in through CC using the ticketing system; explaining loan account issues to customers
• Following up on uncredited payments and transferring these to the right loan accounts
• Paying out compensation payments to customers, including payments related to CRC, staff discounts, and other compensation.
• Making precautionary calls to customers related to account issues or payments due
• Conducting credit assessment interviews during peak hours
• Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department’s objective
• Responsible for canceling loan accounts as per customer request after approval by the line of authority.
• Confirming paid-off customers on daily bases
• Providing receipts to all paid-off customers
• Managing customer loan accounts i.e. creating new payment accounts for upselling of post warrant appliances i.e. battery, panel, and solar controller.
• Confirm the reversal requests from mobile companies.
• Undertake any other related duties as assigned by the line management from time to time.

Accountabilities
• Quality of departmental service
• IT asset management
• S/he is accountable for adherence to the company’s Policy
• Knowledge and skills

Experience:
• Good level of familiarity with typical income, expenditure, and cash flow patterns of rural and peri-urban households and micro-enterprises in different regions, including farmers, animal breeders, business owners, and employees
• Outstanding skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management)
• Previous experience in a business dealing with loans is a plus
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mobisol and its mission to plug in the world
• Fluency in the CO language and English

Qualifications:
• A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field

Language(s):
• Fluency in Swahili and English languages with excellent verbal communication skills

Technology:
• Experience in using Microsoft applications, computers, and smartphones literate.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

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