Summary
Date Posted:Monday, April 17 2023, Base Salary: Not Disclosed

JOB DETAILS:

Altezza Travelling Limited wishes to invite competent, qualified, experienced, and dedicated Tanzanians to fill in the Customer Service Representative (hotel) position which is currently available in the company

Responsibilities
• Handle all guest inquiries and requests in a professional and courteous manner
• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Recognise the customer’s circumstance and offer the best remedy
• Ensure that all guests have a positive experience at the hotel
• Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.
• Provide services and remedies that will improve client satisfaction

Qualifications
• Experience working with customers directly, either online or in person.
• Good Communication skills
• Excellent customer service skills
• Smart and well-presentable person
• Must be able to understand, speak, read and write the English language,
• Must be organized and punctual, Keen attention to detail and ability to effectively manage time,
• At least three(3) years of working experience,


Education Requirement:No Requirements

Work Hours: 8

Experience in Months: 36

Job application procedure


All interested applicants should submit a cover letter, CV, supporting documents, and phone number to Human Resources manager, Altezza Travelling Limited , P.O.Box 938 Moshi Kilimanjaro. or send the Application through hr@altezza.travel  Please make sure the subject of your email will be: CUSTOMER SERVICE REPRESENTATIVE – APPLICATION

Deadline for the submission of applications is at 4 PM on 18/ APRIL /2023 Only applications in English will be considered. Please note that only short-listed candidates will be contacted


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