Summary
Date Posted: Friday, May 03 2024, Base Salary: Not Disclosed

JOB DETAILS:
Key outputs and responsibilities:
Delivery Productivity & Execution Management
• In trade coaching with errant offenders on Bottle Loss, MBFU, Refusals, OOS to ensure optimal Service Levels
• Ensuring that delivery modes share is adhered and continually look for opportunities to pursue cheaper modes.
• Master Data verified for accuracy & standards verification
• Carry out 3PL and Own Driver load execution and verification
• Adherence to market visit plan, conduct, coordinate and train drivers in meetings ensuring adherence to SOPs and OWDs done to open the gap where necessary
• Ensure adherence to MCRS routines in line with the DPO SCL standards
• Adherence to DPO/VPO Pillars and Means Requirements to drive KPI and PI results
• Adherence to Financial Controls and Budget setting support
• Continuous improvement through tracking, measuring and reporting on KPI/PI’s through the use of problem solving tools & mindset
• SLA’s established and managed with key stakeholders

Financial Controls
• Manage Tier 2 financial performance and execution against the budget, and ensure alignment with Variable Logistics Costs.
• Ensure Latest Estimate is calculated with plans to recover on deviations – Variable Logistics Performance achieved

Quality Management
• Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
• Ensure all employees understand the customer complaint process.
• Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimize issues

Safety as Priority
• Ensure Safe Operating practices in line with our Safety Culture
• Maintain Safe work and delivery environments

Profile:
• Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 4 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Valid Code 08 Drivers License
• Proficiency in Microsoft Office
• SAP/Syspro experience will be preferred
• Knowledge of customer service principles
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation



Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

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