Summary
Date Posted: Thursday, April 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;
• Capacity to onboard and manage clients, usage, retention and customer reactivation.
• Managing customers directly and in liaison with the sales team to ensure:
• Growth
• Ensure they order the set number of SKUs and grow their SKUs per order
• Ensure they grow Average Revenue Per User MoM
• Ensure on-time repayment of credit with capacity to escalated collections
• Daily follow up of overdue invoices through phone calls and field visitations
• Developing Pay plans / Promise to Pay database with elaborate follow ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes of policy
• Handle all customer and agents’ complaints within the credit portfolio
• Any other duties may be assigned

Qualifications
• Diploma in Accounts and Finance and any related field
• Proven work experience in credit management
• Good understanding of lending procedures & credit related laws
• 2-4 years of credit experience
• Be willing to regularly travel to customer sites
• Have considerable experience with customer negotiations

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
To apply for this job email your details to reuben.lutengano@wasoko.com 

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