Vacancy title:
Front Office Manager

Jobs at:
Meliá Hotels International

Deadline of this Job:
26th November 2018

Duty Station:
Arusha and Zanzibar, Tanzania

Summary
Date Posted: 13th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:

Job description
The position is based at Pemba Island, part of Tanzania’s Zanzibar Archipelago

JOB SUMMARY:
The Front Office Manager is in charge of the smooth operation for the front desk, operator, guest relation and business center. Supervises all the staff and liaise with all the department. Has to ensure a good service for the guest and respect the HOTEL standard and policy.

DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.

• Supervises overall activities in the department.
  
• Supervises and delegates duties to supervisors and prepares work schedule for them.
  
• Develops weekly staffing schedules, monitors staff attendance, schedules holidays and vacations.
  
• Supervises all sections and improvements in operation where he finds opportunities to develop service standard.
  
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (specially for new staff).
  

CANDIDATE PROFILE:

• To be considered for this role you should ideally have a degree in hospitality.
  
• At least 5+ years’ experience in Front Office Operations in 5 star international chains and with at least 3 years holding a similar role.
  
• Excellent verbal & written communication skills.
  
• Have excellent communication and leadership skills.
  
• He or She will be highly motivated, have a passion for providing a luxury experience for all our staff, be solution oriented and be able to inspire creativity at all levels.
  
• Have excellent communication, leadership, and financial skills