Summary
Date Posted: Thursday, April 18 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
The general manager is responsible for overseeing the complete operations of the restaurant. They are in charge of setting the pace and direction for all the departments in accordance to the company’s vision. This role is responsible for representing the company in all necessary arenas and is in charge of all branches heads of department.

Responsibilities
Operations Management:
• Oversee day-to-day restaurant operations in collaboration with the respective HODs
• Ensure compliance with company policies, procedures, and standards, as well as relevant regulations and laws.
• Implement systems and processes to optimize efficiency, productivity, and profitability while maintaining high-quality service.
• Follow up to ensure overall branch look and feel is to the required standard (The physical attributes such as sand level, ashtray placement, chair and table presence).
• Work with the respective personnel to ensure Food and Beverage meet the company standard and customer expectation (Flavor and Presentation)
• Ensure all necessary Security protocol and measures are put in place to ascertain the safety of both staff and clients.
• Facilitate the flow of information across the necessary teams for any necessary teams for a flawless work system

Sales generation
• Develop and implement strategies to drive sales and increase revenue, including upselling techniques, promotional offers, and special events.
• Analyze sales trends and customer preferences to identify opportunities for growth and adaptation of menu offerings.
• Work closely with the marketing team to execute marketing campaigns aimed at attracting new customers and retaining existing ones.
• Facilitate the growth of the company through other forms of revenue generation e.g., crude oil.

Financial Management:
• Develop and manage budgets, including revenue, expenses, and labor costs, to achieve financial targets and profitability.
• Control production points to minimize waste and maximize efficiency without compromising quality.
• Analyze financial reports to identify areas for improvement and implement corrective actions as needed.
• Monitor sales and expenses to optimize profitability and spearhead cost controlling initiatives.
• Stay updated on company P&L by keeping track of all

Compliance
• Ensure compliance with all necessary regulations, including health, safety, sanitation, labor and Tax laws.
• Stay updated on changes in regulations and implement necessary adjustments to policies and procedures to maintain compliance
• Maintain accurate and up-to-date records to demonstrate compliance with regulatory requirements.

Team management
• Provide mentorship to the staff, fostering a culture of teamwork, discipline and continuous improvement.
• Support staff development through training programs, performance evaluations, and opportunities for advancement.
• Build and retain a motivated team that is committed to achieving the company's objectives and delivering exceptional service.
• Design tasks and assignments for all staff in alignment with the company's objectives and operational needs.
• Clearly communicate expectations, priorities, and deadlines to staff, providing necessary guidance and support.
• Ensure each HOD performs their duties and fully implement the directives of their Job descriptions (amend if necessary, depending on the company requirements)
• Monitor progress on tasks, providing feedback and adjusting plans as needed to ensure successful implementation.
• Collaborate with department heads to develop annual plans that support the company's strategic objectives.
• Oversee the implementation of each department's annual plans, ensuring alignment with overall company goals.
• Monitor each HODs key performance indicators and milestones to track progress and identify areas for improvement or adjustment.
• Provide support and resources to departments as needed to facilitate successful plan execution.
• Work with HR to create a proper succession plan, handle evaluations and all relevant trainings needed

Project Management
• Assign company projects to a respective HOD, and oversee the creation of project briefs, and progress update systems
• Coordinate with relevant teams to ensure projects are completed on time and within budget.
• Conduct regular project status meetings to ensure alignment and progress.
• Analyze the success and impact of completed projects to inform future initiatives

Reporting
• Follow up with the operations team to ensure that all Branch sales are registered in the POS system & paid for appropriately
• Ensure group management receives Branch feedback on all Incidents by preparing a detailed incident report that maps out the stated events.
• Prepare quarterly reports that cover overall establishments, achievements, challenges, requirements, and any set goals for the next quarter (anything exclusive of the annual plan).
• Translate and facilitate the preparation of annual plans and presentations to be delivered on the second week of the last month of each year constituting of the department summary on present year goals, achievements, challenges, Hits and misses and mapping out the plan for the next one.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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