Summary
Date Posted: 8th May 2019 , Base Salary: Not Disclosed

JOB DETAILS:

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Duties and Responsibilities
• Manage operations in all hotel departments.
• Maintaining the hotel’s inventory
• Manage front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.
• Supervise staff members and delegate tasks as necessary.
• Oversee daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct, resolve issues, coach and counsel team members to ensure quality operation.
• Interacting with hotel guests to ensure exceptional customer experience.
• Inspecting guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.
• Resolve customer complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Performing other duties as assigned, requested or deemed necessary by management..

Qualifications
• At least two years experience in a similar position in the hospitality industry
• At least a Diploma in Hotel Management
• Capable of managing a team
• Knowledge of Hotel Reservation systems and front office systems
• Confident and Friendly personality
• Well presented with excellent spoken and written Kiswahili and English
• Excellent customer service skills
• Exceptional communication and interpersonal skills

Job Education Requirements: Diploma

Job Experience Requirements: 2 years

Job Skills: Not Specified

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Job application procedure
If you meet the above requirements send your CV and copy of your certificates to lavistagarden@gmail.com 

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