Summary
Date Posted: Wednesday, September 25, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
An exciting opportunity within a new property. The Project offers a refreshing environment that helps guests stay connected and balanced. Working at Kizikula, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Leading and managing the department.

JOB SUMMARY Assists in managing the budget, capital expenditures. Accountable for maintaining cleanliness standards. Assigns, tracks and follows up on the status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training. .

  Education and Experience
• High school diploma or 4 years experience in housekeeping and laundry
OR
• degree from an accredited university in Hospitality Management with a keen interest in House Keeping.

  CORE WORK ACTIVITIES
Supporting management of Property Operations
• Motivate, train, supervise, evaluate all Housekeeping and Laundry staff
• Ensure that all relevant standards are in place and followed
• Plan daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Public Area, Uniform, and Laundry Attendants
• Implement control measurements on departmental labour costs. Minimize costs while ensuring adequate staffing is available to provide five-star service
• Review and update regularly Standard Operating Procedures and Processes in order to guarantee effective and efficient service as per Standards
• Spot check on laundry operation and uniform room in the absence of the laundry manager
• Attend daily meetings with Supervisors and Housekeeping colleagues
• Schedule weekly walk-through and follow up with all outside contractors
• Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
• Conduct appraisal and performance reviews on a regular basis
• Identify staff for further development or training needs
• Establish quarterly, half-yearly, yearly cleaning schedules for all hotel areas
• Coordinate with Front Office and Engineering about daily challenges
• Establish Preventive Maintenance Plan and Snag lists for rooms and public areas
• Develop training plans and establish measurements for training needs
• Ensure all audit requirements are met and conduct regular self-audits
• Perform administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests, and monthly consumption reports
• Other duties assigned by management
ENSURING EXCEPTIONAL CUSTOMER SERVICE
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sets a positive example for guest relations.
• Conducting Human Resources Activities
• Helps train employees in safety procedures.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Communicates performance expectations in accordance with job descriptions for each position.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Uses all available on the job training tools for employees.
• Solicits employee feedback.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Job Skills: Not Specified
Job Education Requirements: Degree
Job Experience Requirements: + Years

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Job application procedure
If you interested and meet the requirements please send your CV and application to info@kizikula.com 

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