Summary
Date Posted: Friday, April 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Provide IT technical support to the Program staff at Headquarters and the regions as well as the sub grantees, which includes technical support, security compliance, patch management and asset management and disposal.

Key Responsibilities
• Assist with the setup and installation of new laptops/ PC’s for users and test configurations prior to installation.
• Log tickets in the Service desk system for calls, requests, enquiries and incidents; allocate to the responsible personnel; and ensure that all issues are resolved and all tickets are closed.
• Provide technical support to all program staff and troubleshoot both software and hardware issues by performing root cause analysis.
• Monitor the availability and quality of the network connection at Headquarters and the regions on a daily basis.
• Provide technical support on application software used by the program.
• Provide secondary support in scheduling, monitoring and logging server backups on a daily basis.
• Ensure compliance to all Deloitte IT policy standards such as patch management and IT security protocols.
• Provide Internet Protocol (IP) network support and troubleshoot network issues.
• Carry out assessments on the IT asset quality, provide maintenance and recommendations on replacements for the program.
• Assist with the installation, configuration and updating of hardware and software such as memory, network cards, adapter cards and printers.
• Provide support in the management and disposal of IT assets for the Program and prepare the relevant documentation.
• Train Program staff on IT matters as required.
• Provide secondary support for the Analytics system.
• Prepare reports on specific projects undertaken.
• Develop technology solutions upon request for the Program.

Requirements
• Bachelor’s degree in Information and Communication Technology (ICT), Computer Science or
• related field
• A minimum of one year’s relevant working experience
• Good verbal communication skills
• Good analytical skills


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

 you believe you are the right candidate for the job, submit a cover letter including your current and expected remuneration, detailed CV, copies of your academic certificates and transcripts, and three referees to KizaziHodari-SouthernZone@deloitte.co.tz  For your application to be considered


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