Summary
Date Posted: Friday, June 09 2023, Base Salary: Not Disclosed

JOB DETAILS:
Main Responsibilities:
• Planning, designing, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications and domains.
• Make recommendations for new equipment and services to purchase and works with various vendors for procurement liaising with the procurement and logistics manager.
• Assist in the organization and inventory of all hardware and software resources.
• Support with the setup and installation of new laptops/ PC’s for users and test configurations prior to installation.
• Log tickets in the Service desk system for calls, requests, enquiries and incidents; allocate to the responsible personnel; and ensure that all issues are resolved and all tickets are closed.
• Provide technical support to all program and support staff and troubleshoot both software and hardware issues by performing root cause analysis.
• Provide Internet Protocol (IP) network support and troubleshoot network issues
• Monitor the internet connection and bandwidth ensuring that Service Level Agreements are adhered to.
• Monitor the availability and quality of the network connection at Bases and camp offices on a daily basis.
• Provide technical support on application software used by the programs.
• Monitor, plan, and coordinate the distribution of client/server software and service packs.
• Support set up and training for cloud storage systems – One Drive and SharePoint.
• Provide secondary support in scheduling, monitoring, and logging server backups on a daily basis.
• Safeguard DRC data, ensure compliance to all DRC IT policy standards such as IT security protocols, social media use.
• Carry out assessments on the IT asset quality, provide maintenance and recommendations on replacements.
• Assist with the procurement specifications, installation, configuration and updating of hardware and software such as memory, network cards, adapter cards and printers.
• Provide support in the management and disposal of IT assets and prepare the relevant documentation.
• Train Program staff on IT matters as required. Implement capacity building plan, including budget, in participatory way, which should include various methodologies, including mentoring, training and advice.
• Provide secondary support for the Dynamics system.
• Prepare reports on specific projects undertaken.
• Develop technology solutions upon request for the Program.
• Initiate all procurement requests for IT devices
• Manager IT services contract, payment preparation and timely contract renewal for all IT services.

Reporting
• Monthly IT status

About you
In this position, you are expected to demonstrate DRC’s five core competencies:
• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

Qualifications and Experience
• Minimum 5 years’ experience in IT field in a busy work environment with INGOs.
• Strong work ethic with high integrity and transparency
• Ability to work under pressure and deliver on tight deadlines.
• Strong skills and experience in using ERP system.
• Strong communication and feedback skills.
• Team-oriented.

Education
• Bachelor’s degree in Information and Communication Technology (ICT), Computer Science or related field

Languages:
• English (Fluent, written and spoken)
• Swahili (Fluent, written and spoken)

Competency profile
• Compliance and Detail-oriented
• Strong team player
• Excellent interpersonal skills, culturally sensitive and adaptable
• Flexible, enthusiastic and willing to learn from others
• Understands humanitarian issues in Tanzania, and the region
• Willing to travel to project sites in Tanzania



Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested applicants CLICK HERE TO APPLY


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