Jr. marhaba Host
2025-04-14T12:07:18+00:00
Dnata
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https://www.dnata.com/en
FULL_TIME
zanzibar
Tanzania
00000
Tanzania
Business Management and Administration
Customer Service
2025-04-28T17:00:00+00:00
Tanzania
8
Duties:
Provide a comprehensive and high-quality Meet & Greet service to all marhaba guests, to ensure customer experience is warm, welcoming and efficient. Welcome and assist the Meet & Greet and lounge guests as per operational procedures and marhaba standards.
Meet & Greet – marhaba Services
- Meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards) in order to provide a quality service that projects marhaba and dnata’ s image as a service provider, in accordance with the service booked.
Lounge Host
- Warmly welcome guests, attending to and briefing all customers using the lounge, including procedures for boarding and facilities available. This is to ensure a convenient and pleasant stay at the lounge, followed by an on-time compliance with boarding formalities.
- Monitor usage and conditions of all items at the lounge, informing the Hosting Lead of any requirements, maintenance issues, sudden/required changes on lounges menu display, maintenance schedule, AC functioning, etc in order to ensure that the lounge facility is maintained to marhaba standards.
- Assist the Hosting Lead by making updates to the marhaba Lounge System with information of the service provided.
- Resolve customer issues pertaining to reservations, onward connections, etc in order to ensure minimum inconvenience to passengers and to safeguard the image of dnata and marhaba.
- Make regular walkarounds in the lounge and report all service shortfalls and potential customer grievances, in order to ensure timely investigation of incidents and effective service recovery. Where a service shortfall can be resolved on the spot, make every effort to do so.
- Responsible for daily sales including opening, closing, tallying and handover of daily sales report.
- Be knowledgeable about marhaba products and services available in location and across network. Promote and up-sell marhaba products and services to clients and passengers in order to maintain competitive advantage, thereby increasing business profitability.
Safety
- Discuss safety concerns openly and reports them to the concern supervisor.
- Comply with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment.
- Act as a role model for the desire safety behaviour and wears the appropriate PPE and ensures that work is conducted in a safe manner.
Requirements:
- 12 years schooling or equivalent
- 1+ year of Customer Service experience in any industry
- High standard of English language skills, both written and spoken.
- Impeccable grooming and presentation.
- Computer Literacy. Working knowledge of MS Office packages preferable.
- Safety Awareness.
- High standard of customer service skills, experience dealing with VIP or Luxury market customers is a plus.
Provide a comprehensive and high-quality Meet & Greet service to all marhaba guests, to ensure customer experience is warm, welcoming and efficient. Welcome and assist the Meet & Greet and lounge guests as per operational procedures and marhaba standards. Meet & Greet – marhaba Services Meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards) in order to provide a quality service that projects marhaba and dnata’ s image as a service provider, in accordance with the service booked. Lounge Host Warmly welcome guests, attending to and briefing all customers using the lounge, including procedures for boarding and facilities available. This is to ensure a convenient and pleasant stay at the lounge, followed by an on-time compliance with boarding formalities. Monitor usage and conditions of all items at the lounge, informing the Hosting Lead of any requirements, maintenance issues, sudden/required changes on lounges menu display, maintenance schedule, AC functioning, etc in order to ensure that the lounge facility is maintained to marhaba standards. Assist the Hosting Lead by making updates to the marhaba Lounge System with information of the service provided. Resolve customer issues pertaining to reservations, onward connections, etc in order to ensure minimum inconvenience to passengers and to safeguard the image of dnata and marhaba. Make regular walkarounds in the lounge and report all service shortfalls and potential customer grievances, in order to ensure timely investigation of incidents and effective service recovery. Where a service shortfall can be resolved on the spot, make every effort to do so. Responsible for daily sales including opening, closing, tallying and handover of daily sales report. Be knowledgeable about marhaba products and services available in location and across network. Promote and up-sell marhaba products and services to clients and passengers in order to maintain competitive advantage, thereby increasing business profitability. Safety Discuss safety concerns openly and reports them to the concern supervisor. Comply with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment. Act as a role model for the desire safety behaviour and wears the appropriate PPE and ensures that work is conducted in a safe manner.
12 years schooling or equivalent 1+ year of Customer Service experience in any industry High standard of English language skills, both written and spoken. Impeccable grooming and presentation. Computer Literacy. Working knowledge of MS Office packages preferable. Safety Awareness. High standard of customer service skills, experience dealing with VIP or Luxury market customers is a plus.
JOB-67fcfa767b5be
Vacancy title:
Jr. marhaba Host
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]
Jobs at:
Dnata
Deadline of this Job:
Monday, April 28 2025
Duty Station:
zanzibar | Tanzania | Tanzania
Summary
Date Posted: Monday, April 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Duties:
Provide a comprehensive and high-quality Meet & Greet service to all marhaba guests, to ensure customer experience is warm, welcoming and efficient. Welcome and assist the Meet & Greet and lounge guests as per operational procedures and marhaba standards.
Meet & Greet – marhaba Services
- Meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards) in order to provide a quality service that projects marhaba and dnata’ s image as a service provider, in accordance with the service booked.
Lounge Host
- Warmly welcome guests, attending to and briefing all customers using the lounge, including procedures for boarding and facilities available. This is to ensure a convenient and pleasant stay at the lounge, followed by an on-time compliance with boarding formalities.
- Monitor usage and conditions of all items at the lounge, informing the Hosting Lead of any requirements, maintenance issues, sudden/required changes on lounges menu display, maintenance schedule, AC functioning, etc in order to ensure that the lounge facility is maintained to marhaba standards.
- Assist the Hosting Lead by making updates to the marhaba Lounge System with information of the service provided.
- Resolve customer issues pertaining to reservations, onward connections, etc in order to ensure minimum inconvenience to passengers and to safeguard the image of dnata and marhaba.
- Make regular walkarounds in the lounge and report all service shortfalls and potential customer grievances, in order to ensure timely investigation of incidents and effective service recovery. Where a service shortfall can be resolved on the spot, make every effort to do so.
- Responsible for daily sales including opening, closing, tallying and handover of daily sales report.
- Be knowledgeable about marhaba products and services available in location and across network. Promote and up-sell marhaba products and services to clients and passengers in order to maintain competitive advantage, thereby increasing business profitability.
Safety
- Discuss safety concerns openly and reports them to the concern supervisor.
- Comply with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment.
- Act as a role model for the desire safety behaviour and wears the appropriate PPE and ensures that work is conducted in a safe manner.
Requirements:
- 12 years schooling or equivalent
- 1+ year of Customer Service experience in any industry
- High standard of English language skills, both written and spoken.
- Impeccable grooming and presentation.
- Computer Literacy. Working knowledge of MS Office packages preferable.
- Safety Awareness.
- High standard of customer service skills, experience dealing with VIP or Luxury market customers is a plus.
Work Hours: 8
Experience in Months: 12
Level of Education: professional certificate
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