Summary
Date Posted: Wednesday, July 12 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
This position is responsible for providing technology support to employees, for enhancing the efficiency of the Bank through technology; and for ensuring the security of all data. This position will report directly to Head – ITSM & ITDR and will interact with bank employees.

Key Responsibilities:
• Provide help desk support to users onsite and remote. This includes: onboarding, offboarding and transfer, respond to assigned requests within SLAs, troubleshooting user hardware, software and telephone (desk phones and smartphones) issues at all bank locations.
• Travel to bank branch locations to provide on-site support when required.
• Create Windows PC images with bank software, and deploy to designated users/locations.
• Assist with maintaining an up-to-date inventory of assets.
• Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion.
• Assist vendors with trouble shooting of installed systems.
• Cross-train other IT members as needed and be available to be cross-trained.
• Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
• Keep all bank applications current and up-to-date.
• Ensures tickets are entered, updated and addressed per the procedure defined and resolved within SLA.
• Any other assigned work.

Work Experience
• 1-2 years of Information Technology experience.
• Technical knowledge information technology.
• Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
• Adapts to change, open to new ideas and responsibilities.
• Perform quality work within determined timeframes

Preferred Qualifications
• Work on ad-hoc tasks, assignments and projects as needed;
• Ability to handle multiple tasks and effectively manage assigned workload;
• Capable of working independently and within in a team;
• Good communication skills (verbal and written);
• Ability to work with users of all technological skill levels throughout the hierarchy of the organization;



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Applications should be submitted to recruitment2023@diamondtrust.co.tz 

DTB is an equal opportunity employer.

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