Summary
Date Posted: Wednesday, July 12 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
• The IT Service Delivery Officer oversees a number of key functions within the IT department that enhances the delivery of a high-quality service to end users. Ensure Service Support and Service Delivery processes are in place to meet business needs.

• The Service Delivery officer will work as a part of the IT Service Management group to oversee the delivery of IT Services delivered within the Bank.

Key Responsibilities:
• Drive quality and improvement of the IT Services in link with the KPI defined in the SLAs.
• Work closely with all IT Teams to improve the quality given to our employees and customers.
• Help on the creation of Service Level Agreement and Operational Level Agreements.
• Monitor, control and support Service Delivery; ensuring systems and procedures are in place and followed.
• Create monthly Service Delivery reports.
• Drive Service Delivery meetings covering performance, service improvement, security requirements and other ITSM processes.
• Qualifications
• Minimum of Bachelor Degree in the Computer Sciences or its equivalent from a reputable higher learning Institution.

Work Experience
• Minimum of 3 years of experience in an IT Service Delivery role.
• ITIL certification is an added advantage.
• Relevant experience with distributed teams in branch

Preferred Qualifications
• Strong analytical skills and able to interpret information from numerous sources to prepare and present reports.
• Detail-oriented and able to find focused solutions to business problems.
• A passion for Service Improvement

Personal Competencies
• Have good organizational skills and stakeholder management skills, with experience at coordinating multiple stakeholders in a diverse organization.
• Have good presentation skills
• Be a self-starter, and able to work independently
• Able to work within ambiguity
• Have strong execution ability and able to see end-to-end closure of issues
• Demonstrate good initiative in issue resolution.
• Result-oriented person with focus on delivery



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Applications should be submitted to recruitment2023@diamondtrust.co.tz 

DTB is an equal opportunity employer.

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