Summary
Date Posted: Wednesday, March 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Location :Head Office

Job Purpose:To collect and implement recovery strategies by coordinating with branches, Debt collectors, Legal Counsel, and Receiver Managers to recover from non-performing loan exposure.

Main Responsibilities:
• Responsible for recording the amounts collected, reconciliation including amounts routed in loan recovery and collection accounts and provide report on a monthly basis.
• Responsible for managing the recovery process by engaging debt collectors/auctioneers through the realization of security through appropriate means.
• Work with debt collectors/auctioneers and ensure all engagements are followed up and reports are provided on a monthly basis.
• Ensure that all accounts that are out of order are rectified immediate by communicating with branches, customers via calls, where necessary a meeting can be scheduled to agree on recovery plans, personal field visits where necessary and a letter i.e. issuance of default and demand notice for account managed by the unit (i.e. above 90 days arrears).
• Review all accounts at risk in Retail portfolio and ensure regular follow up on customers to pay arrears.
• Support case reviews in order to understand the issues surrounding the case, verify security held, and determine action plan.
• Check and confirm if all instructions generated have been sent for approval and action with all previously generated instructions affecting the portfolio actioned.
• Raise settlement requests to champion post discussion with the Line Manager for approval.
• Ensure that all operational errors previously affecting the accounts have been fixed and raised and escalated if not resolved.

Knowledge and Skills:
• Business understanding of the Banking credit policies, Insolvency Law, Company Act and BOT regulations.
• Technical Loan monitoring, recovery procedures
• Behavioral Attention to detail

Qualifications and Experience:
• Bachelor’s Degree in Banking/Commerce/Accounting/Economics/Finance or other relevant qualifications from a recognized higher learning institution.
• Banking experience of more than 3 years preferably in Special Asset Management/Business Support, Recovery or Workout Unit in a Commercial Bank
• NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
• Female candidates and people living with disabilities are strongly encouraged to apply for this position.

Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree

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