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Vacancy title:
Quality Assurance & Training Manager
Jobs at:
Tigo TanzaniaDeadline of this Job:
Thursday, August 01 2024
Within Tanzania , Dar es Salaam, East Africa
Summary
Date Posted: Wednesday, July 24 2024, Base Salary: Not Disclosed
Learn more about Tigo Tanzania
Tigo Tanzania jobs in Tanzania
JOB DETAILS:
CORE RESPONSIBILITIES
• Develop and implement a comprehensive quality assurance strategy for the Customer Experience Department, aligning with organizational goals and objectives.
• Establish and maintain quality standards, policies, and procedures to ensure consistency and excellence in customer interactions and experiences.
• Design and implement quality assurance programs, including monitoring, evaluating, and reporting on key performance indicators(KPIs)to measure and improve customer satisfaction and overall quality.
• Manage trainings for the sales force.
CORE COMPETENCIES
• Problem solving.
• Decision Making
• Leadership Skills.
We are committed to equal employment opportunities and unbiased treatment of all individuals in all
employment practices”. Only shortlisted applicants will be contacted”.
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree
Job application procedure
Interested and Qualified? Click here to apply
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