Summary
Date Posted: Monday, October 09 2023, Base Salary: Not Disclosed

JOB DETAILS:
Role’sSummary:
TheQualityAssuranceManager(QAM)willberesponsibleforoverseeingproductandservicedevelopment procedures to ensure that products and service rendered meet quality and efficiency standards. TheQualityAssuranceManagerwillalsoworkwithclientsandstafftoensuretheserviceprovidedbythestaffreflectsthe Company’s hospitality standards, brand andmeets client’s needs and requirements which overall supportsCompany’sobjectives.

KEYRESULTAREAS/ESSENTIALFUNCTIONS
 SupervisestheQualityAssurancefunctions/activitiesofaprojectoritsparts,includingQualityAssuranceinspectionschedulesandthecollectionofQualityRecords.
•WorkingwithHospitalityManagerandoverseeCompany’sproductdevelopment,qualityidentificationandpromotingtheCompany’sstandardsandproductbeembracedbyallCompany’sstakeholders.
• Responsiblefortrainingandimplementationofcompanypoliciesandstandards.
• Improvestandards of lodgeand camp services ensuringconsistency of standards throughoutthe units.
• Ensure the camps and lodges are constantly evolving into a better product of the highest standards as wellastoensureallHOD’sandjuniorstaffareatthelevelstounderstandthebrandvaluesandconsistentlyadhereto.
• WorkcloselywithOrganisationalDevelopmentCoordinator,localtrainersaswellasexternalconsultantsto organise,coordinateandtrainservice staffonthecompany’sset standardandqualityofservice.
• Ascustodiansofthe Company’squality,advise allstakeholderson allaspectsofCompany’squalityandstandardsandensureconsistency.
•Workwithaninternationalinteriordesignerontheongoingrefurbishmentofcompanies’five(5)entitiesaswellassmallerprojectsincludingsourcing&purchasingofgoodsforsafariboutiques,amenitiesandgifting.
• Overseeingtheorderingandqualityoftheinroomcollateral.
• Carry out periodic assessment of client field operations standards and address any shortfalls instandards, productsandservicedelivery.
• Support the General Manager in creating Client yearly OpEx and CapEx budgets for allCampsand Lodges.EnsurethatallnecessarypurchasingofLodgeequipmentisadequatelybudgetedforpreparingandpresentingperiodicreportsonachievementsandprogress.
• Ensure that all company assets are always in good and required quality and staff are trained in how tocorrectlyuseandstorethem.
• Sourcingandorderingoflodgeand camp equipment, furniture, linen, crockery, cutlery and kitchenequipmentattimelyandrequiredstandards.
•Monitorinteriors,guestamenities,linenandequipment,ensuringqualityandquantitymeetourexceptionalstandards.
• Adviseotherheadsofsectionsonmattersoftrainingandqualityassuranceasneeded.
• Supportthecompany’sphilosophyofoperatinginanethical,eco-friendlyandsustainablemanner.
• CarryoutyearlyQualityAssuranceinspectionsinallcampsandlodges.
•CreateandmaintainemergencyStandardOperatingProcedureandroutinelytrainstaffintherelevantemergencyprocedures.
• Abilitytoassistinrunningofcampsorlodgesasneeded.

PERSONALATTRIBUTES:
Education:
• 3-yearsDiplomaorBachelorDegreeinhospitality/touristmanagementorrelatedfield.
• Strongfinancialacumenwouldbeanadvantage.
• Acompetentlevelofcomputerskills,basicGoogleSuiteknowledgeandknowledgeofPOS& Xerosystemsareanaddedadvantage.

Experience and Skills:
• Minimum of Five to Seven(5-7) years of experience in the high end hospitality industry, with a strong understanding of standard practices and procedures.
• Experience in safari operations or remote locations.
• ProficiencyinEnglishisrequired,andadditionalforeignlanguageskillsarebeneficial.
• Exceptionalproblemsolvingskills-abilitytocommunicateoperationalchallengeswithrecommendedsolutions.
• ExceptionalLeadershipskillswiththeabilitytolead,motivate,andcommunicateeffectivelywithstaffmembers.

Personal Attributes:
• Behumbleandkindandthroughtheirtrackrecordwithprovenintegrity.
• Have a high EQ to adapt to and understand and respect all different cultures, specifically Tanzanianculture.
• Adapt, adopt and embed the company culture, vision and mission and then grow along with it andwith the team (we are a bespoke brand and different to all high end luxury mainstreamcompetitors).
• Excellent customer service and conflict resolution abilities, maintaining composure in a fast-pacedenvironment.
• Apassionforluxuryhospitality,attentiontodetail,andacommitmenttosustainability.


Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (QUALITY ASSURANCE MANAGER)  to application@expertconsultancy.co.tz 

Thank you for your interest in the job opening in our company. We regret to inform that only shortlisted candidates will be notified.


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