Summary
Date Posted: Thursday, June 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsible for front and back-office operations. Ensuring excellent customer service at the branch Cash Management

Main Duties and Responsibilities:
• Responsible for developing and maintaining relationships with customers and gaining customer insights about their businesses.
• Accurately dispense and receive physical cash and other financial instruments including foreign currency
• Ensure 100% compliance to the Bank’s policies and procedures on cash management
• Ensure accuracy, efficiency and completeness of customer’s cash and non-cash transactions
• Ensure high customers service standards are maintained as the first contact person between the bank and the customer.
• Ensure strong adherence to AML, KYC policy and BOT prudential guidelines
• Ensure all transactions records are kept meticulously and in accordance with the bank procedures
• Promote bank sales through customer interactions by proactively identifying specific products and services needs and referring the same accordingly
• Ensure risk management in the branch is maintained and issues escalated accordingly.
• Perform any other duties as assigned by your supervisor.

Knowledge Skills and Experience:
• Skills, Knowledge & Abilities
• Remarkable understanding of the bank’s products, policies, and procedures.
• Excellent knowledge of BOT prudential guideline covering consumer protection
• Expert knowledge; exhibits an outstanding degree of professionalism, integrity, creativity, teamwork, and good relations with both external and internal customers. Displays resourcefulness.
• Commendable customer awareness & focus
• Good Communication and Negotiation Skills.
• High personal standards, goal oriented and with self-initiative
• Excellent interpersonal skills
• Education
• Academic: Education: Business related from a recognized institution
• Desired work experience: 6 Months or less with experience in Banking / Financial Services or equivalent.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to: TZRecruitment@equitybank.co.tz 
To be considered your application must be received not later than June 17, 2022.
Equity Bank (T) Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All Jobs

QUICK ALERT SUBSCRIPTION