Summary
Date Posted: Thursday, February 20 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
Financial responsibilities:
• To be accountable & responsible for the customer portfolio profitability.
• Accountable for on time invoicing, invoicing accuracy & FSL (File sub-ledger) management.
• Show ownership when it comes to costs & supplier management, provide the best service at the best costs.
• Responsible to ensure correct GP (Gross Profit) & contract filings in place.
• To be responsible for claim processing & claim management.

Operations & Digitalization:
• Coordinating third parties, logistics vendors including transporters, customs and other government agencies.
• Responsible to analyse root cause of service deviations & to identify solutions for operational inefficiencies.
• Responsible to identify operational inefficiencies and develop solutions to address them.
• To support the drive hand in hand with the National Sea Logistics Systems and Processes Manager for optimal system utilization & operational digitalization OCC (Operational Care Centre) outsourcing, system automation.
• To actively manage interfaces and information / knowledge exchanges between the CCL (Customer care Location) and OCC (Operational Care Centre) teams.
• Focus on the continuous improvement of processes and controls, aiming for consistent customer centricity.

Customer & Employee experience:
• To provide front line support for clients and to ensure that customers are satisfied with products, services, and overall Kuehne+Nagel Experience.
• Meet customers every quarter physically as a minimum.
• Communicating with the port operations team and following up of shipment status to provide updates to the customer.
• Responding to customer day to day requests in timely, professional and customer centric fashion.
• Customer On boarding: Inclusion and transfer of customer requirements into the company systems.
• Responsible & accountable for customer SOP (standard operating procedures) implementation & reviews with the sales representative.
• Maintenance of Salog system business Profile & internal operations and billing work instructions.
• Quotation Management: Qualification of customer inquiries in CoreLoG system, provide company quotations through QTSEA (quotation tool). Responsible for the maintenance of validity for rate cards/quotations.
• Negotiate & set final selling price in line within the given price range agreed with the pricing team.
• Accountable for high DQ (Data Quality) in the context of BP (Business Profile) and CoreLoG system.
• Operational knowledge exchange with the sales to establish an operative customer relationship (sales support) & optimal customer onboarding.
• Accountable to communicate on any changes (fuel rates, ocean rate & operational) with the customer.
• To focus on customer engagement & retention of the allocated customer portfolio.
• Ensure to attend regular face to face customer meetings & drive the team to visit customers quarterly.
• Meet customers every quarter physically as a minimum.

Your Skills and Experiences
• Minimum Bachelors / First University Degree in Business Related course from a reputable academic institution
• Preferred 2-5 years’ experience in freight forwarding environment
• Excellent communication skills & team player
• Excellent computer skills
• Curious & willingness to learn outside of your comfort zone.
• Active communicator, special attention to detail & structured mindset.
• Excellent interpersonal and customer service skills.
• Conflict & problem-solving skills.
• Ability to prioritize & make decisions.
• Fluent in English and Kiswahili

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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