Senior Customer Service Coordinator job at Shugulika Africa Limited
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248 Days Ago
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Vacancy title:
Senior Customer Service Coordinator

[ Type: FULL TIME , Industry: Human Services , Category: Customer Service ]

Jobs at:

Shugulika Africa Limited

Deadline of this Job:
Friday, September 22 2023 

Duty Station:
Within Tanzania , Dar es Salaam, East Africa

Summary
Date Posted: Wednesday, September 06 2023, Base Salary: Not Disclosed

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JOB DETAILS:
Responsibilities;
• CRM and sales related daily routine and tasks incl. Internal/external correspondence.
• Handle processing of client orders with accuracy and timeliness
• Update the information of the Customer Report system in accordance with the guidelines, produce, and compile various reports concerning customer comments.
• Organize and arrange menu presentation based on Sales Excellence process using the applicable tools, to meet the customer and internal requirements.
• Ensure the inventory and equipment control is taken according to customer instructions and submitted to the customers within deadline.
• Efficient coordination and cooperation with departments.
• Planning and organization incl. Cost and budget control, reporting.
• Quotations, calculations, analysis of complex data.
• Advanced use of tools as MS office incl. PP, Pastel system, EGS-system.
• Documenting customer interactions and ensure adherence to policies and processes

Requirements
• Bachelor Degree in any field with a Master's degree in Business, Economics or Finance as an added advantage.
• Min. 3 years of successful, previous experience in corporate environment.
• Strong analytical and organizational skills and capacity to work under pressure.
• Excellent computer-skills especially of EXCEL; PP.
• Proactive, well organized, problem solving; dedicated; team-player.
• Confidence in Sales environment.
• Excellent (fluent) verbal and written communications skills in English.



Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Friday, September 22 2023
Duty Station: Dar es Salaam
Posted: 06-09-2023
No of Jobs: 1
Start Publishing: 06-09-2023
Stop Publishing (Put date of 2030): 06-09-2077
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