Summary
Date Posted: Thursday, June 15 2023, Base Salary: Not Disclosed

JOB DETAILS:
The role
As Senior Marketing & Customer Care Officer, you assist in the implementation of CCBRT’s marketing strategy to strengthen the position of CCBRT products and services favorably in the African healthcare market through expanding brand awareness and patient recruitment. Together with the Head of Marketing & Customer Care you take care of the overall brand management and corporate identity and ensure consistency and alignment in all marketing activities across the organization.

You develop and initiate new marketing campaigns and initiatives using a wide range of different (Innovative) marketing tools and channels with clearly defined objectives for growth, retention and value delivered within agreed budgets and aligned to the overarching brand strategy and business objectives. You liaise with departments to obtain and produce information and materials. You will assist in market analysis and surveys to identify needs of clients and opportunities for business growth. You further assist in customer care services across the organization and help to analyse feedback and digital channels.

Your profile
• You are a holder of a Bachelor’s degree in Marketing, Business / Commercial studies or related studies with minimal 5 years of experience in a customer relations/marketing role in the corporate sector or service industry. Experience in the health sector will be an added advantage.
• You have a proven track record of developing and executing successful digital marketing campaigns, managing budget and ROI for digital marketing programs
• You have a proven ability to write and edit effective content for different audiences and different channels. You fluently communicate in both English and Swahili.
• You have excellent interpersonal and networking skills (incl. social media)
• You are confident, dynamic and a self-motivated personality, who is a proven team player and motivator for colleagues through good organizational, planning and project management skills
• You have good creative skills and mind (out-of-the-box-thinking) but know to prioritize

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

If you are interested, please submit your curriculum vitae with 2 references and a cover letter telling us why you believe you are the right person for the role. We encourage you to show your marketing talents in your application.

CCBRT is an equal opportunities employer and encourages people with disabilities to apply. Please send your application via email to: recruitment.ccbrt@ccbrt.org.  Shortlisted candidates will undergo an interview as well as an additional assessment.


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