Summary
Date Posted: 2nd May 2019 , Base Salary: Not Disclosed

JOB DETAILS:

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  Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly.
General
• Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
• Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.
• Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader/Manager as appropriate.
• Liase with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.
• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
• Support the Sales Support Team Leader / Sales Support Manager with Ad-hoc projects as needed

  Knowledge/skills:
• Strong Customer Service Skills
• Fares and Ticketing / Reservation skills
• Skilled user of MS Office packages & GDS System
• Superior communication skills – written & spoken - English
• Ability to work under stress, while at the same time exhibit a high degree of productivity
• Ability to work independently

Job Qualifications: Not Specified
Job Education Requirements: 12 yrs schooling or equivalen
Job Experience Requirements: 3+ yrs Airlines Sales Experience

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Job application procedure
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