Summary
Date Posted: Wednesday, June 28, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
What you will be expected to do:
• Installation & Service: Attend Installations request, and service queries, identify faults, and resolve the issue with minimum downtime. Build and manage the installer & technician network. Develop a schedule, and carry out planned maintenance for the Inverter.
• Quality Assurance: Carry out a diagnosis of faults, maintenance, and repairs to all types of technical issues of the product in a safe, timely, and professional manner and return the product to operational service. Ensure all work is undertaken to a high-quality standard and adheres to all standard quality regulations. Regular positive improvement of all the existing processes at the Service Center every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners/ customers about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and close product replacements and other warranty claims within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
• Team Management: Lead the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
• Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals, including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

You might be a strong candidate if you have:
• A degree qualification from a recognised institution, preferably in Technical Related subject
• 3 + experience in after-sales services support in the electronic consumer goods/ Solar Inverter system and mobile industry.
• Demonstrated experience managing the After Sales Service department in a target-driven role.
• Excellent verbal and written communication skills with the ability to distil information and understand how to communicate to different audiences to get results.
• Strong organisational skills with the ability to prioritise, multi-task, and execute in a fast-paced environment
• The ability to cultivate strong business relationships and work within a team
• Proficiency in computer skills, including Microsoft Office Suite
• Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.

What we offer (in addition to compensation and statutory benefits:
• An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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