Summary
Date Posted: Monday, November 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
Service Quality and Compliance Manager

The manager, service quality and compliance will provide leadership in the branch to achieve world-class service, and coordinate risk & compliance management activities through adherence to policies and procedures. He/She will be responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks.

Job Description
• To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
• Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
• Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
• Ensure Business continuity and optimal resource allocation/utilization.
• Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
• Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
• Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
• Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
• Preparing reports to the chain of command and KCBT Risk function all risks identified to facilitate prudent risk mitigation strategies.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by 1st December 2023.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.




Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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