Summary
Date Posted: Friday, June 23 2023, Base Salary: Not Disclosed

JOB DETAILS:
The Store in charge plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Duties and Responsibilities:
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintain store staff by recruiting, selecting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensure availability of merchandise and services by approving contracts; maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about stock control
• Analyze sales figures and forecast future sales
• Analyze and interpret trends to facilitate planning
• Ensure standards for quality, customer service and health and safety are met
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Update colleagues on business performance, new initiatives and other pertinent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market

Education and Experience
• High school diploma or Bachelor’s degree in business or related field preferred
• 3+ years of experience as stores in charge
• Working knowledge of business management principles and processes
• Working knowledge of financial reports, forecasting, budgeting and pricing
• Working knowledge of customer service principles and customer relationship management
• Current and in-depth market and product knowledge
• Experience in performance management and development of staff
• Experience in scheduling and coordinating staff
• Experience in inventory control
• Working knowledge of relevant computer applications


Work Hours: 8

Experience in Months: 36

Level of Education: High School

Job application procedure
All interested and qualified candidates should send their updated CVs, certified copies, and cover letters not later than 30th June 2023 to application@expertconsultancy.co.tz Email should be subjected as “Stores in Charge“. It is advised to Apply only one position on advertised jobs that fits your career. Shortlisted candidates will be contacted.

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