Summary
Date Posted: Friday, June 23 2023, Base Salary: Not Disclosed

JOB DETAILS:
Key Purpose
The key purpose of this role is to (The role is responsible for supporting the IT projects and operational activities at the NE regions, also, championing the role out of commercial/digital transformation projects in the NE region.
In collaboration with Tech Ops Manager, system experts and information security experts the Tech Specialist is expected to schedule and direct activities to resolve hardware and software problems promptly and accurately in the NE region.

Key Roles & Responsibilities:
Ensure Data Centre equipment (servers, switches) and infrastructure facilities (Cooling, Power, UPS, and Fire Suppression/Extinguishers) are maintained according to ABI standards
• Work closely with departmental managers in the NE region to determine future IT/tech needs and plan for network changes
• Install, upgrade, and maintain corporate virtual and physical PC’s, IP Telephone systems, and tablets, servers, printers, and other associated hardware and software
• Be first point of contact for all business applications queries raised from NE ensuring minimum down and recovery time
• Ensure daily Service Desk activities are carried out within the associated SLA
• Provide training and coaching to users on various digital tools of work to increase knowledge and skills
• Provide related assistance as required for special projects
• Asset tracking and management of all ICT Hardware and Software resources i.e., keep track of Received items, allocation, distribution, and replacement of all Hardware. Also including performing and implementing Hardware preventive maintenance
• Use Meraki Dashboard Cloud Network Monitoring tool to monitor and manage LAN and WAN performance
• Ensure consistent improvement of network performance with high availability and reliability with minimum disruptions

Key Attributes & Competencies:
• Technical skills to effectively perform or guide the performance of network infrastructure design and operations activities/tasks in a manner that consistently produces high-quality service
• Knowledge and practical application of all relevant organizational policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks
• Self-empowerment to enable the development of open communication, teamwork and trust needed to support performance and customer-service-oriented culture
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external) and other stakeholders who impact performance

Profile:
Academic:
• Adv diploma in Information technology/Computer Science/Electrical Engineering/Telecommunications.
• Degree is an added advantage.

Location and reporting structure
• Based in Arusha

Additional information:
• Band: VIII




Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
Interested applicants CLICK HERE TO APPLY

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