Vacancy title:
Telesales Quality Assurance Representative

Jobs at:
Mobisol Group Tanzania

Deadline of this Job:
23rd November2018

Duty Station:
Tanzania

Summary
Date Posted: 9th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Mobisol Group is a leading global player in decentralised solar electrification. Driven by market demand for off-grid solutions beyond lighting, Mobisol designs, distributes and services large solar systems, seamlessly integrated with proprietary pay-as-you-go (PAYG) software. By combining the latest high-tech solar hardware with mobile payment technologies, the Berlin based company ensures affordability through flexible payment plans. Mobisol enables rural families and businesses to power a wide range of compatible appliances, such as televisions and stereos, thereby improving people’s standard of living and enabling incremental income from new solar-powered businesses. With over 750 employees, Mobisol runs its own operations in Tanzania, Kenya and Rwanda, while providing hardware and software solutions through a growing network of B2B partnerships in another nine countries worldwide.

JOB DETAILS:

YOUR TASKS

• Determine telesales quality standards by studying inbound and outbound calls and customer service presentations.
  
• Conduct test calls to telesales service representatives on new products/existing ones.
  
• Verify telesales results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  
• Provide feedback to telesales by monitoring calls; monitoring feedback for team and conducting monthly help sessions.
  
• Evaluate telesales product/service approaches by rating effectiveness of telesales representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
  
• Monitor officers’ product knowledge, ability to handle objections and sale closure.
  
• Direct quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  
• Contribute to team effort by accomplishing related results as needed.
  
• Prepare Monthly quality reports for Indirect Sales Managers
  

YOUR QUALIFICATIONS

• A Degree in social sciences or diploma in social sciences
  
• 3-5 years’ experience in a training, coaching or sales setting required.
  
• 1-2 years’ experience in a call center environment preferred
  
• Effective self-management – Good organizational and time management skills
  
• Excellent oral and written communication skills
  
• Supervision Skills
  
• Listening skills.
  
• Excellent interpersonal skills.
  
• Sales and/or teaching ability
  

YOUR PERSPECTIVE
As a Telesales Quality Assurance Representative you will be able to see the execution of house holds having lights. With a very motivated team and professionals you will be able to grow in your career and also personally.