Summary
Date Posted: Thursday, December 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities:
Client interaction.
• Destination Knowledge (Basic knowledge of Zanzibar, Dubai, Northern Circuit, South Africa, Turkey and other common selling destinations).
• Itinerary Planning: Use our tools and your knowledge to make the best-suited itineraries to our client's preferences.
• Booking and Reservation: using our in-house software, and many other platforms we are subscribed to.
• Customer Service: providing round-the-clock customer care for our corporate and retail customers.
• Documentation and Coordination: administration of customer costing, invoicing, and follow-up.
• Achieving Sales Targets.
• Market Research.
• Problem Resolution.
• Feedback and Improvement.
• Multitasking and Organization.
• Adherence to Policies and Regulations.

Requirements:
• Good knowledge of the Galileo and Amadeus GDS booking systems and codes.
• Proficient in the Microsoft Office suite (office 365 & Outlook).
• IATA certification.
• Familiar with IATA rules and regulations.
• 5 years of travel consulting experience.
• Prior experience in a customer service-oriented role.
• Fluent in spoken Kiswahili and English.
• Excellent time management skills.
• Must be detail-oriented and able to problem-solve.
• Excellent communication and judgment skills.
• Knowledge of world geography and airports.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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