Summary
Date Posted: Thursday, June 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
• Drive the channels business in Stone town - Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on digital channels.

Job Details
KEY RESPONSIBILITIES:
• Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
• Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
• Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
• Identification of business opportunities and introduction of leads to the business team.
• Manage daily attendance levels within the team in compliance with relevant HR policies,
• Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
• Monitor sales performance on a daily, weekly, and monthly basis and provide results to Head of digital financial services.
• Acts as an escalation point for queries that could not be resolved by the team.
• Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
• Any other activity assigned by the line manager

Daily responsibilities:
Staff Management 5%
Team Leader:
• Lead, motivate and develop an itinerant team, working a cross-country region, selling the full range of digital financial services, to achieve income generation and business objectives and goals
• Performance Management responsibilities for direct reports New Business Development 45%.
• Recruit new business within the allocated market at a profitable level
• Proactively create and develop business relationships with companies
• Build close working relationships with Branch staff, SME and Corporate team to create business opportunities
• Identification of cross sale opportunities and introduction of leads to SME.
• Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
• Fully understand the workings of DFS products and the pricing and risk strategy. Customer contact (35%)
• Customers to be visited on daily basis and a call report to be sent to Head of DFS in weekly basis. • Customer contact involves discussions and negotiations with customers on commercial and operational issues
• The role holder is responsible for managing and responding to customer requirements
• Establish, build, and maintain ongoing relationships with customers to develop and protect business income
• Negotiate pricing and contracts with customers at senior management or director level.
• Develop a deep understanding of the needs and requirements of customers' businesses
• Make sound commercial judgments to retain and fully develop customer base • Provide evidence of customer demand to influence new products / enhancements / solutions Planning and research (5%)
• Responsible for developing a personal sales plan to achieve targeted objectives and goals
• Personal time management of day-to-day activities to maximize return on resources
• Keeping fully updated on customer activities as reported in the media and via internal Group sources
• Maintain and understand the business environment in which the customer operates
• Constantly update knowledge on all products and services offered by KCB.
Minimum position qualification and requirements:
• Bachelor in Banking/Finance or equivalent
• Professional Qualification Merchant Acquiring and card background
• Master's Degree in Business Administration is an Added Advantage
• A minimum of 3 years' experience

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
To apply please follow this link: https://tz.kcbgroup.com/component/new_kcb_careers/career/69 

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