Summary
Date Posted: Tuesday, July 26, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Touch Foundation, an NGO working to save lives and relieve human suffering by strengthening healthcare services in sub-Saharan Africa, providing better access to care and improving the quality of local health systems, is seeking an outstanding individual to join it steam as its ICT Officer for the m-mama Tanzania Program. The ICT Officer will join a team of highly mission- driven professionals with diverse backgrounds and experiences, ranging from management consulting to global public health. The ICT Officer will support, design and build new features of the m-mama Emergency Transportation application, by working closely with other app development and technical teams from Touch and the Tanzanian Government, becoming an integral part of Touch’s commitment to improving health in sub- Saharan Africa.

POSITION SUMMARY
We are seeking for an ICT Officer to support the national scale up of the m-mama program by ensuring the m mama ICT system is fully functioning and by managing m-mama ICT system maintenance and operations.
The ICT Officer will work with national stakeholders, including Government ICT teams, Government health teams, Implementing Partner – Pathfinder International, and funder and lead implementer-Vodafone Foundation. This role will be supported by the Senior Technical Manager, the Director of Programs and the Touch ICT Team. The ICT Officer will report to the Senior Technical Manager for the m-mama program. Responsibilities of the role may be adapted based upon the experience of the successful candidate.

RESPONSIBILITIES AND DUTIES
m-mama ICT System Development and Deployment
• Work with the Government ICT teams to design and develop new features, especially backend development of the m-mama ICT system
• Conduct testing and Quality Assurance (0A) on staging and deployment on production environments and prevent defects/bugs
• Manage User Acceptance Testing (UAT) with relevant stakeholders, collect feedback and implement changes
• Support integration of the m-mama ICT system with other national health information systems and mobile payment solutions

m-mama System Product Management
• Co-define with m-mama program team and Government of Tanzania national stakeholders the m mama ICT strategy and product roadmap
• Support the translation of m-mama ICT strategy into detailed requirements and processes
• Work with key m-mama country stakeholders to develop and prioritize business requirements, and translate business requirements into technical requirements Support program team in user training and collect feedback to continuously improve them-mama ICT system
• Gain a deep understanding of user experience, identify, and fill product gaps and generate new ideas/ propose new solutions that improve user experience Continuously evaluate m-mama ICT risks, propose risk mitigation plans and implement risk mitigation actions

m-mama System Operations and Maintenance
• Act as level 2 ICT support for system users both at the region and national levels. Level11CT support will be provided by the Government ICT teams.
• Ensure availability and proper functioning of the m-mama ICT system for both front-end and back-end architecture
• Collaborate with the Government ICT teams to address bugs, faults and errors reported by the mmama program team and program stakeholders
• Work with Government ICT team to resolve any bug, defect or issue related to data configuration in the m-mama ICT system, including filling data gaps for setup of the system in each region (e.g., health facility or village GIS coordinates)
• Create and optimize documentation to support the implementation and operations ofthe ICT system
• Support Government ICT team to perform code diagnostics, troubleshooting andreviewing to optimize m-mama ICT code base and system performance
• Support Government ICT team on configuration of users and devices for accessing the mmamaICT system components
• Ensure data privacy and security adhere to Tanzania security standards

Stakeholder engagement and support
• Engage with technical ICT stakeholders at regional and national levels and build strongand sustainable relationships
• Be the key point of contact for technical ICT matters related to m-mama systemdevelopment, operations, and maintenance
• Facilitate requests for data access from the m-mama system
• Support knowledge transfer of the m-mama ICT system to the Government of Tanzania

As job vacancy announcements cannot be exhaustive, the ICT Officer will be required toundertake other duties that are broadly in line with the above key duties.

QUALIFICATIONS
Knowledge, Education, Skills and Experience:
or master’s degree in Computer Science, Computer Engineering, or related field
Proven backend development experience for a minimum of 5 years
Combined knowledge of Java and web front-end React languages
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Proficiency in the use of Excel, PowerPoint, and Microsoft Word
Ability to self-manage and work independently without day-to-day oversight to complete deliverables on time and at a high level of quality
Highly collaborative workstyle being able to manage multiple stakeholders
Excellent attention to detail
Excellent oral and written communication skills
Good judgment and discretion to represent the Touch Foundation in a highly professional manner
Maintain documentation of complete application development processes


Work Hours: 8

Experience in Months: 60

Level of Education: Associate Degree

Job application procedure

Please submit a Resume and a cover letter outlining your interest in the position to: jobs@touchfoundation.org.  Please put “Touch ICT Officer Tanzania” in the subject line of your e-mailed application.



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