massive recruitment at KCB Bank Tanzania
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Deadline of this Job: 03 October 2022
JOB DETAILS:
Job Summary:
• The SQC Manager is responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks.
Job Details
Key responsibilities:
• Effective and efficient management of Bank resources
• Coordination of operations processes
• Mitigating against operational risks
Daily responsibilities:
1. Service Quality
• To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
• To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
• Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
• Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
• Ensure Business continuity and optimal resource allocation/utilization.
• Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
Compliance
• Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
• Preparing reports to the chain of command and Group Risk function all risks identified to facilitate prudent risk mitigation strategies.
• Ensure branch registers &KRI’s are kept up to date, and event/loss incidents are maintained
• Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
• Coordinate compliance with anti-money laundering policies and procedures as guided by the Operations Manual and the AML/KYC manuals.
• Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
• Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
• Ensure adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’S) In order to enhance internal controls in order to reduce frauds and forgeries.
Business requirement:
• Sales -PB/BB/RB or Sales Manager
• Credit experience
• Banking Ops – Cash, Clearing, Accts & Admin.
• Customer service/Relationship Mgt.
• Branch Manager Medium Branch
Minimum position qualification and requirements
• Required field of qualification, Bachelor’s degree in business administration, economics, marketing or related field.
• Professional qualification from recognized institution is essential requirement.
• Masters degree is an added advantage.
• A minimum of 5 years’ experience in the role
Deadline: 2022-10-03 00:00:00
JOB DETAILS:
Job Summary:
• The SQC Manager is responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks.
Job Details
Key responsibilities:
• Effective and efficient management of Bank resources
• Coordination of operations processes
• Mitigating against operational risks
Daily responsibilities:
1. Service Quality
• To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
• To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
• Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
• Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
• Ensure Business continuity and optimal resource allocation/utilization.
• Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
Compliance
• Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
• Preparing reports to the chain of command and Group Risk function all risks identified to facilitate prudent risk mitigation strategies.
• Ensure branch registers &KRI’s are kept up to date, and event/loss incidents are maintained
• Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
• Coordinate compliance with anti-money laundering policies and procedures as guided by the Operations Manual and the AML/KYC manuals.
• Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
• Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
• Ensure adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’S) In order to enhance internal controls in order to reduce frauds and forgeries.
Business requirement:
• Sales -PB/BB/RB or Sales Manager
• Credit experience
• Banking Ops – Cash, Clearing, Accts & Admin.
• Customer service/Relationship Mgt.
• Branch Manager Medium Branch
Minimum position qualification and requirements
• Required field of qualification, Bachelor’s degree in business administration, economics, marketing or related field.
• Professional qualification from recognized institution is essential requirement.
• Masters degree is an added advantage.
• A minimum of 5 years’ experience in the role
Deadline: 2022-10-03 00:00:00
Deadline of this Job: 03 October 2022
JOB DETAILS:
JOB SUMMARY:
• The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
JOB DETAILS
Key Responsibilities:
• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
Daily Responsibilities:
• Drive the day’s business through facilitation of staff briefs (Morning Briefs, SSP, Branch meetings).
• Review reports (Force pay, Suspense accounts, Trial Balance, Accounts opened and closed).
• Credit Appraisal/ Recommendations.
• Customer business visits,
• Customer service and attending to customer issues.
• Review and resolve customer complaints.
• Staff administration.
Business Requirement:
• Sales – PB/BB/RB or Sales Manager
• Credit Experience
• Banking Operations – Cash, Clearing, Accounts & Admin.
• Customer Service / Relationship Mgt.
Minimum Position Qualification And Requirements:
• Bachelor in Banking/Finance or equivalent
• Professional Qualification NBAA, CPA (T), ACCA
• Master’s Degree is an Added Advantage
• A minimum of 6 years’ experience in the role
Deadline: 2022-10-03 00:00:00
JOB DETAILS:
JOB SUMMARY:
• The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
JOB DETAILS
Key Responsibilities:
• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
Daily Responsibilities:
• Drive the day’s business through facilitation of staff briefs (Morning Briefs, SSP, Branch meetings).
• Review reports (Force pay, Suspense accounts, Trial Balance, Accounts opened and closed).
• Credit Appraisal/ Recommendations.
• Customer business visits,
• Customer service and attending to customer issues.
• Review and resolve customer complaints.
• Staff administration.
Business Requirement:
• Sales – PB/BB/RB or Sales Manager
• Credit Experience
• Banking Operations – Cash, Clearing, Accounts & Admin.
• Customer Service / Relationship Mgt.
Minimum Position Qualification And Requirements:
• Bachelor in Banking/Finance or equivalent
• Professional Qualification NBAA, CPA (T), ACCA
• Master’s Degree is an Added Advantage
• A minimum of 6 years’ experience in the role
Deadline: 2022-10-03 00:00:00
Job Info
Job Category:
Several Jobs in one Advert jobs in Tanzania
Job Type:
Full-time
Deadline of this Job: 03 October 2022
Duty Station: Kahama
Posted:
26-09-2022
No of Jobs:
2
Start Publishing:
26-09-2022
Stop Publishing (Put date of 2030):
26-09-2066
Apply Now
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