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Vacancy title:
Operations Manager
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Business Operations]
Jobs at:
Wakandi Group
Deadline of this Job:
Tuesday, April 29 2025
Duty Station:
Dar es salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Monday, April 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Role Overview
As the Operations Manager, you’ll be at the heart of our customer-facing operations in Tanzania. You’ll lead a talented team in customer support, onboarding, and success, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction. You’ll report directly to the Country Director and collaborate closely with cross-functional teams to drive our mission forward.
Your Key Responsibilities
- Lead and mentor our local operations teams to deliver excellence across support, onboarding, and success
- Develop and refine policies that enhance efficiency and ensure compliance
- Monitor performance metrics and implement continuous improvement strategies
- Collaborate across departments to solve challenges and elevate customer experience
- Present regular reports to leadership, using data to shape decisions
- Be the engine behind exceptional service and satisfied customers
Who You Are
- 5+ years’ experience in operations management—bonus if it’s within fintech or financial services
- A degree in Business Administration, Operations Management, or a related field
- Skilled in CRM systems (HubSpot experience is a plus)
- Strong leadership, analytical, and communication skills
- Passionate about customer success and operational excellence
- Comfortable navigating fast-paced environments and driving results under pressure
Why Join Us?
- Make a real impact on Africa’s financial inclusion journey
- Work in a dynamic, innovative, and mission-driven company
- Enjoy growth opportunities and a supportive environment
- Competitive compensation and benefits
Interested?
If you’re making a significant impact and helping shape the future of financial services in Africa, we’d like to hear from you. Please prepare a 2-3 minute video in English, covering:
- A brief introduction of yourself.
- Why do you believe you’re you’re fit for this role?
- Your unique offerings to Wakandi.
- Your motivation for wanting to be a part of our team.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
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