Deadline of this Job: 28 September 2022
JOB DETAILS:Implementation Specialist
Key responsibilities:
• Implement solutions to clients per sales/agreements.
• Perform post-implementation reviews to ensure the sustainability of solutions.
• Ensure prices are charged per sale/agreed with clients with no leakage of income.
• Solicit business from existing and new customers by increasing digital channel utilizations.
• Discuss customer needs; gather customer information and advice on Bank services/products.
• Conduct clients and staff awareness/training for the new systems/solutions to be/deployed.
• Conduct regular branch and client visits to solicit new business with a view to increasing the organic flow of NFI/or transactional volume and retaining clients.
• Participate in driving and implementing the strategy for Transactional digital business growth.
• Participate in organizing and delivering client marketing and sales programs for transactional digital offerings/products.
• Arrange and facilitate meetings with key members of potential customer management.
• Follow up with potential customers and ensure completion of documentation requirements.
• Liaise with operations for efficient transaction processing to ensure superior customer service by minimizing complaints and disputes.
• Collaborate with several other units/departments e.g. ICT, Treasury, Corporate banking, Operations, Finance, Compliance, Marketing and Customer experience
• Regular reviews of implemented solutions to identify gaps and suggest ways to fix them
• Ensure Compliance with internal & external Guidelines on transactional business activities.
• Review and provide feedback on client satisfaction surveys, and respond to customer complaints.
Experience, Knowledge and Skills Requirements
• Bachelor Degree in Bachelor’s Degree in Business Administration, Finance and related field from a credible university.
• Minimum of 3 years experience in business implementations of sales solutions to clients.
• Relationship Management skills.
• Project management skills.
Deadline of this Job: 25 September 2022JOB DETAILS:
Receptionist
About
• make a promise
• be deeply invested
• value our differences
• build trust, not territory
• have courage
• always do the right thing
• stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Purpose
• Receive visitors to the organization, determining their needs and directing them accordingly
• experience and qualifications
• Grade 12
• 1 to 2 Years related experience
Additional requirements
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Responsibilities
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies
Receptionist
About
• make a promise
• be deeply invested
• value our differences
• build trust, not territory
• have courage
• always do the right thing
• stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Purpose
• Receive visitors to the organization, determining their needs and directing them accordingly
• experience and qualifications
• Grade 12
• 1 to 2 Years related experience
Additional requirements
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Responsibilities
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies