Several Jobs at Heritage Camps and Lodges Ltd, Expert Consultancy and International Organization for Migration

Vacancies at Expert Consultancy
Our client is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. 

Reservationist
Deadline of this Job: 24 October 2022
Our client is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Reservationist to be part of our Team

Role’s Summary:
The Reservationist will be responsible for handling reservations from enquiry to completion, including all administrative and systems tasks throughout the process, and to the highest quality and professionalism.

KEY RESULT AREAS/ESSENTIAL FUNCTIONS Administration
• Ensure all incoming email, reservations messages are dealt with promptly and accurately, and within a 2 hour response time
• Answer all incoming emails on the same day of business
• Answer phones as promptly as possible in a courteous professional manner
• Input all reservations accurately into the required PMS system
• To be fully conversant with all property rates, including contracted, group and recommended selling
• Endeavour to up-sell rooms whenever possible
• To be responsible for the timely upkeep of the archives
• Ensure that all reservations are handled efficiently through effective office operating system
• Ensure that all reservations records are filed accurately and can be retrieved promptly
• To have knowledge of all property internal and external reservation systems eg. Online booking channels
• Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
• Ensure all reservations are tracked correctly for statistical purposes (codes)
• Ensure guest history files are used and utilized correctly
• Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service
• To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area
• Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service
• To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area competitors

Financial Aspects
• During periods of high occupancy, to ensure that all reservations have the correct confirmations
• To follow up cancellation/non arrival policy in order to gain additional revenue.
• Liaise with the accounts department regarding credit issues and control of poor accounts, and or account problems
• Encourage up-selling in order to maximize rates
• Ensure all bookings have deposits on, as per appropriate T&C’s, after making their reservation. Excluding credit
• Facility reservations

Miscellaneous
• Maintain a professional and positive attitude in all dealings with clients either on the phone, electronically, or in person
• Liaise with the operations team regarding any on-going client requirements.
• Pass onto the sales department any possible leads which could develop into future business
• Identify and pass on to the on-property managers, any potential problems and/or special requests
• Undertake and complete any special projects or related tasks as and when required by the Reservations
• Manager or the Director of Sales and Marketing

Client and Public Relations
• Create and maintain a personal and respectful rapport with agents, direct guests and colleagues

Health and Safety
• Ensure that all potential and real hazards are reported immediately and rectified
• To be fully conversant with all departmental fire, emergency procedures
• Ensure that all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the department
• Ensure that the highest standards of personal hygiene and neat appearances are maintained by all members of department

General Duties
• Attend any meetings or training sessions/courses as required
• Assist fellow employees to perform similar or related jobs as and when necessary
• Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently, and accepting changes or uninterrupted service to guests and patrons
• Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to superior
• Continuously strive to improve the knowledge of the job
• Undertake any reasonable request made by a member of management

To be fully conversant with
• Property facilities
• Destination, competitors and attractions
• Property standards of operation and department procedures
• Current licensing regulations
• Methods of payment accepted by the company
• Short and long-term marketing promotions
• All rates and promotions available

PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
• Diploma or Bachelor Degree in Reservations/ tourism or any related field.
• Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook, and PowerPoint) and basic Google Suite.

Experience and Skills:
• 5+ years’ experience working in reservations
• An excellent knowledge and understanding of the luxury sector and the calibre of clientele that are targeted
• Have an in depth understanding of reservations
• A passion for the industry, have a positive attitude and the ability to think out of the box.
• Informed decision-making ability imperative
• A sound ability to both strategize and implement actions is key
• Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations
• Humble, yet driven with a track record of performance
• Team player who demonstrates the ability to build and develop successful team relationships, and assist where required cross departmentally to ensure the seamless operation and growth of the company
• Ability to work independently as well as within a group
• Have the ability to work through periods of high demand and ready to work afterhours or on weekends
• Must be able to maintain physical stamina to personally lead their area of responsibility
• Assertiveness, patience and good organizational skills
• A meticulous degree of pride in their personal presentation
• Highly motivated, self-disciplined and well organized

Travel Specialist
Deadline of this Job: 24 October 2022
Our client is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Travel Specialist to be part of our client Team.

Role’s Summary:
The Travel Specialist will be responsible for processing travel arrangements within East Africa, especially Tanzania, for both trade partners as well as direct clientele. To bring experience and guidance to an established team, and to work hand in hand to drive the continued growth of Client Safari Expeditions. Also to give support to the property reservations team, and to effectively self-manage all files from start to completion.


Key Result area/Essential Functions
• Quoting, managing and making travel bookings including flights, transfers, as well as accommodation bookings from initial contact to completion of each file
• Making of reservations (where required) for our properties in Tanzania
• Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
• Preparation of all documents and safari planners relating to each file and reconfirming all services
• Invoicing and managing payments in line with requirements of the department
• Ensuring proficiency in all systems and utilizing them for maximum efficiency
• Acquiring and managing the emergency phone and duties as rotated among the team
• Assist with and maintain an efficient administrative system within the department
• Sourcing, leveraging and growing trade and direct client relations to yield maximum revenue results
• Working seamlessly with the reservations, finance, operations, safaris and sales/marketing teams to ensure the continued growth and success of the respective divisions
• Achieving targets as set out from management both on service quality and revenue generation
• Troubleshooting and taking accountability to ensure the very best quality output and client/guest satisfaction

Professional and Interpretational Details
Education:
• Diploma or Bachelor Degree in tourism/hospitality/Reservations
• Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook, and PowerPoint) and basic Google Suite
• Proficiency in ResRequest and/or Pink Elephant add an advantage
• Travel Specialist Job Vacancy at Expert Consultancy

Experience and Skills:
At least 3years’ experience in high end travel for a reputable travel company
Full understanding of the East & Southern African travel market, its product and logistical aspects
Proven success at conversion and performance as a senior travel specialist
Informed decision making ability imperative, with a sound ability to both strategize and implement
Have an in depth understanding of systems and their relation to the full scale business ecosystem
Fully literate and numerate with the ability to perform relevant calculations, statistics, and be able to interpret basic accounts and financial statements and reports
Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations
Humble, yet driven with a track record of performance
Team player who demonstrates the ability to build and develop successful team
Have the ability to work through periods of high demand and ready to work on weekends
A passion for the industry, have a positive attitude and the ability to think out of the box
Must be able to maintain physical stamina to personally lead their area of responsibility
Assertiveness, patience and good organizational skills
A meticulous degree of pride in their personal presentation
Be flexible in working hours and ensure coverage where/when needed
A highly self-motivated and self-starter
Ability to work independently as well as within a group


 6 Migration Health Nurse job at International Organization for Migration

ORGANIZATIONAL CONTEXT AND SCOPE
Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Chief Migration Health Nurse (CMHN) and in coordination with Senior Migration Health Nurse, the successful candidate will be responsible for the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Kasulu/Makere, Tanzania.

RESPONSIBILITIES AND ACCOUNTABILITIES
• Perform daily nursing activities in the Migration Health Assessment Clinic (MHAC) to fulfil the technical requirements of the resettlement countries in the areas of:
• Medical examinations,
• Such as checking vital signs, weight, height, visual acuity;
• Blood, urine or sputum collection as required;
• Imaging;
• Laboratory testing;
• Vaccinations;
• TB management;
• Treatment and referrals;
• Pre-departure procedures and medical movements;
• Documentation, certification and information transmission; and,
• Other technical areas as may be required.
• Provide information and detailed explanations to the migrants and/or refugees in relation to:
• The migration health assessment process ; and,
• Treatments and referrals.
• Ensure proper identification and follow-up by:
• Comprehensive history taking;
• Accurate and thorough Bio-data collection;
• Ensuring ID verification for each step of the health assessment process; and,
• Keeping a register of applicants who undergo health investigations and testing.
• Follow and implement the Health Assessment Programme’s check lists and SOP’s and maintain standard universal precautions within MHAC.
• Verify samples of sputum, blood or others are properly transported to the laboratory or previously designated location.
• Maintain and monitor the MHAC pharmacy, stock, medical kits and emergency kits within the MHAC and for medical escorts if applicable.
• Provide pre and/or post counselling to migrants or refugees on TB or HIV education, prevention and management as appropriate.
• Prepare administrative reports and program updates as necessary.
• Support the planning and execution of mobile missions if applicable.
• Assist with pre-departure documents, briefings and preparations as necessary.
• Perform medical escort duties when required to ensure migrants receive continued care throughout all phases of migration (before departure, during the journey and at the final destination).
• Maintain collaborative relationships with various partners to facilitate the follow up and relevant information sharing. Partners include internal IOM departments, other health providers, panel physicians, embassies other UN agencies or NGO’s and others as applicable.
• Collect statistical information and share with the Senior Migration Health Nurse or CMHO as per preset and agreed upon format.
• Perform other duties as may be assigned.


REQUIRED QUALIFICATIONS AND EXPERIENCE
EDUCATION
• Nursing Degree with a minimum of three years relevant clinical experience.
• Valid license to practice nursing in Tanzania.

EXPERIENCE
• Excellent technical skills, including in phlebotomy.
• Training or working experience in the areas of Tuberculosis management, mass immunizations, communicable diseases, laboratory testing or public health is an advantage.
• Computer literacy required: MS Office suite (Word, Excel, Access)

LANGUAGES
• Required (specify the required knowledge)
• Advantageous Fluency in English and Kiswahili (oral and written).
• Working knowledge of French

COMPETENCIES
The incumbent is expected to demonstrate the following values and competencies:
Values – all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting dayto-day challenges.


Core Competencies – behavioural indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a serviceoriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:
• Qualified persons with disabilities are encouraged to apply for UN vacancies and are protected from discrimination during all stages of employment.
• Females with qualifications are encouraged to apply.

No fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.




ORGANIZATIONAL CONTEXT AND SCOPE
Under the overall supervision of the Chief of Mission, and the direct supervision of the Information Management & Technology Officer the candidate will be responsible for the carrying out the following duties and responsibilities;


RESPONSIBILITIES AND ACCOUNTABILITIES
• Setup and maintain the IT equipment for the users in office.
• Install and maintain Internet connections for the office.
• Install and administer the security for various system and network components, including access to internet, protection against viruses, etc.
• Provide the user support for MS Windows, and MS Office, as well as for other programs used in the office.
• Analyze computer systems; recommend new systems and/or enhancements in the functionality of the existing systems.
• Implement the proper backup/restore, data validation and security procedures to assure data integrity and availability.
• Identify and support technology solutions for database related support.
• Assist in administration of Database Server and fixing of database related problems.
• Run Database queries and procedures.
• Assist in maintenance of systems, sub systems and modules of mission database in accordance with the needs and requirements of each program and project.
• Provide user support, and training to use, operation, and maintenance of the databases and assist in the implementation of all auxiliary sub systems and modules.
• Other related duties as required.

REQUIRED QUALIFICATIONS AND EXPERIENCE
EDUCATION
• University Degree in IT, Computer Science, or related field with minimum 2 years of experience or
• A high school diploma in related field with minimum 4 years’ experience.
• Knowledge of Microsoft Operating Systems, Server Administration, Networking and Desktop applications and Databases
• Knowledge in TCP/IP Networking
• Knowledge of LAN/WAN Technologies
• Experience in the following tools: MS SQL Server, C++, MS Access is a plus
• Any certification is a plus: CCNA

EXPERIENCE
• Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities.
• Previous work experience with an international organization and NGOs dealing with refugees would be a strong advantage.

LANGUAGES
• Required (Specify the required knowledge)
• Advantageous Fluency in English and Kiswahili are required. Working knowledge of French is an advantage.

COMPETENCIES
• The incumbent is expected to demonstrate the following values and competencies:

Values
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:
• Qualified persons with disabilities are encouraged to apply for UN vacancies and are protected from discrimination during all stages of employment.
• Females with qualifications are encouraged to apply.


No fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.