Banking finance Jobs at NBC, International Commercial Bank Tanzania, Church World Service and United Bank of Africa (UBA)

JOB DETAILS:
Job Summary
Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line NBC policies and procedures.
• Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
• Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
• Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement.

Job Description
Sales and Relationship Management
Outputs to deliver this accountability:40%
• Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services.
• Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
• With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
• Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio.
• Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients
• Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)

Customer Service: 20%
Outputs to deliver this accountability:
• Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
• Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
• Keep accurate records of discussions or correspondences with clients
• Effectively co-ordinate client relationship/activities with other department within the bank.
• Educate customers on the banks products, services and procedures.
• Use client feedback to improve product and service offering

Compliance and Risk Management: 20%
Outputs to deliver this accountability:
• Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
• Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
• Check and signoff each on loan applications, legal documents; by taking accountability for accuracy and quality the documents.
• Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions, .
• Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.
• Drive credit review process (New and renewal) by submitting to credit department all required documents as per checklist, comprehensive call report and renewal documents 90 days before expiry of the facilities.
• Manage down accounts without limits by submitting outstanding financials on time and following up on outstanding securities and updating credit files on regular basis.
• Prompt response on reports related to loan in arrears, excess by calling clients, and communicate resolutions to within 24 hrs.

Team and Networking
Outputs to deliver this accountability;10%
• Attend daily Branch meetings and knowledge sharing meetings
• Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
• Attend local functions/community/governmental and business development activities
• Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
• Provide feedback into the performance review of other members of Cross function team

Self-Development
Outputs to deliver this accountability; 10%
• Comply and keep abreast of all policies, procedures, and circulars updates.
• Ensure self-development pertaining to career path to develop knowledge and skills
• Complete all critical compliance training

Other duties
• Perform all other duties as reasonably assigned.

Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)


JOB DETAILS:
International commercial bank (tanzania) limited
Recruitment notification 2022/05

DESIGNATION/POSITION: HEAD OF BRANCH OPERATIONS REF NO. 2022/05/1

This role incorporates contact with the Bank’s customers through Customer Service, Service Quality, Cash Management and Managing the centralised back-office function, which includes Clearing and Fund Transfer.

Responsibilities:
• Assume responsibility of the Bank’s service delivery for all bank customers.
• Develop new and improved Service Delivery Channels to ensure the Bank remains competitive.
• Put an MIS system that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports.
• Organise, develop, and maintain front office operations and support structure.
• Manage Bank’s exposure to external and internal risks at the service delivery front, including adherence to procedures, optimum cash management within set limits, and physical security of bank staff and assets.
• Manage a business continuity plan for service delivery.
• Prepare and present returns/reports for Bank of Tanzania and Management in relation to Bank Operations.
• To attend promptly to Customers queries and complaints.

Skills and Qualifications:
• Bachelors/Master’s degree holder in relevant professional qualification in banking/finance and accounting from a reputable institution.
• Minimum of 5 years of experience in a banking industry.
• Knowledge and experience in organizational effectiveness and operations management.
• Excellent interpersonal skills and a collaborative management style and managing staff groups.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Proven leadership and people management skills.
• Full knowledge of BOT Legislations, Regulations and Guidelines and other compliance implications.

A competitive package will be offered depending on the experience and qualifications of successful applicant.


JOB DETAILS:
RECRUITMENT NOTIFICATION 2022/05

DESIGNATION/POSITION: BUSINESS DEVELOPMENT OFFICER – REF NO. 2022/05/2
The Business Development Officer reports to the Business Development Manager.

Responsibilities:
• Co-ordinate with Branch Managers and Senior Management to develop strategies for Business
• Develop business in both Liabilities and Assets
• Cross selling of Bank Products and Services to Customers.
• Analyze customer requirements and develop appropriate Banking Products.
• Develop and maintain effective relationships with small, medium and large customers and Government organizations to initiate increase in Business.

Skills and Qualifications:
• Bachelor’s degree in marketing.
• 2-3 years of sales & marketing experience preferably in the Banking sector.
• Managing and executing campaigns would be an advantage.
Salary: Commensurate with Educational Qualifica¬tions and Experience.


JOB DETAILS:

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:
This position is responsible for providing leadership to the Finance and administration Departments within CWS Tanzania. It will ensure that CWS Tanzania is compliant with relevant CWS and Donor policies and procedures within the finance and administration departments. These will include, but not limited to, budget preparation, planning and oversight as well as coordination, management, and reporting. The position will efficient operations and procedures to ensure organizational effectiveness. The role will also oversee the planning, training, quality control, and monitoring of the Administration, teams in Tanzania.

Essential Duties:
Management and Supervision
• Provides leadership and supervises the administrative functions (Office Management, Finance, HR and IT) of the CWS Tanzania office ensuring they are professional, effective and efficient;
• Ensures the relevant SOPs are regularly updated and stored and training sessions on the same arranged;
• Ensure the smooth day-to-day running of the office through supervision and management; planning and supervising work of the program-related finance staff including tracking and monitoring of procurements and expenditures;
• Develops and maintains good working relationship with external partners, vendors, contractors and other stakeholder;
• Provides originality, initiative and good judgment in applying CWS policies to new and unusual problems;
• Manages and monitors workload within the unit and prioritizes work assignment accordingly. Coordinates, supports and liaises with other CWS Africa offices and sub-offices regarding visits, reports, office policies and services;
• Plans and executes annual process reviews for the entire administrative function;

Finance management:
• Provide leadership and support for all financial management areas including accounting, payments, and reporting systems and procedures. Coordinate with related staff to ensure that project budgets, accounting and fiscal control procedures are implemented effectively;
• Responsible for annual budgeting process. Providing direct supervision of forecasting and costing out of items proposed in the budget. Manages and consolidates projections from all departments;
• Provide ongoing financial administration to the country office, including the processing of approvals for procurements, consultant agreements, and vendor invoices;
• Oversees the monthly projections of expected expenses and monitors expenditure within the administrative function;
• Analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements;
• In Coordination with the Country Representative, Update and implement all necessary policies and accounting practices; improve the finance department’s overall policy and procedure manual. Ensure financial management systems are in line with CWS Africa’s SOPs, Cooperative Agreement and 2 CFR 200;
• Work closely with team over the project implementation planning and cash flow projections. Support staff to effectively manage their budgets through training sessions;
• Ensure financial records and backup documentation is ready and adequate for internal and external audits;
• Coordinate and lead the annual audit process, liaise with external auditors;
• Reports any violation of compliance with CWS Africa’s SOPs, Cooperative Agreement and 2 CFR 200, as well as any instances of conflict of interest to the Chief Financial Officer at Headquarters;

Compliance:
• Oversees all administration and ensures strict compliance with CWS Africa’s SOPs, Cooperative Agreement and 2 CFR 200;
• Ensures the administration units are in compliance with Fileserver organization and group email protocols;
• Ensures development, implementation, dissemination, monitoring and adherence of Standard Operating procedures (SOPs) for the entire administration function;
• Conducts job function observations of administration, HR, Finance and IT staff to ensure compliance is met and identify any areas of improvement or training needs;
• Oversees regular internal audits and end of year financial audits;
• Assist in program development and proposal preparation as needed;

Administration (Logistics, General Services and Office Management:
• Oversees the inventory of office equipment and supplies;
• Oversees the Fixed Assets Register;
• Oversees travel arrangements for staff, both domestically and internationally;
• Oversees visa processing for expatriate staff;
• Oversees the maintenance of a clean and professional working environment;
• Develop and train on office management policies and procedures;
• Assist Administration Supervisor in ensuring compliance with procurements and CWS Africa’s SOPs, Cooperative Agreement and 2 CFR 200;


Performance Management:
• Provides direct supervision and leadership to administration staff to include Administration Supervisor, and Finance Officer staff including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave;
• Provides regular feedback to administrative staff and manages facilitation of training, coaching and mentoring;
• Manages and ensures establishment of performance expectations and on boarding for all Administrative staff

Staff Care:
• Monitors and ensures a safe, healthy, and professional work environment for the administration units;
• Actively supports staff by promoting safe space, open-door policy and the escalation policy;
• Ensures and manages working resources availed to staff in the administration units;
• Ensures direct reports are accessing and using their benefits appropriately including leave.


Qualifications:
Experience:
• Minimum of eight (8) years of relevant work experience required;
• Minimum of two (2) years of supervisory experience, with an international NGO in a similar position required;
• Two (2) years of work experience in an organization that adheres to US Government CFR 200 required.

Skills:
• Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access required; Excellent organizational and time management skills;
• Strong verbal and written English language skills;
• Working knowledge of Sage ERP System Working knowledge of the 2 CFR 200;
• Knowledge of Tanzanian laws and customs preferred.

Education & Certifications:
• Bachelor’s Degree in Business Administration, Public Administration, Strategic Management or a related field, or four (4) years additional work experience in a similar field required in lieu of a bachelor’s degree.
• Masters Degree preferred.

Abilities:
The Administration Manager must have the ability to:
• Serve as a coach/mentor to staff;
• Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• Travel in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic program;
• Communicate effectively both verbally and in writing;
• Deal effectively and courteously with many associates, outside agencies, refugees, and members of the public;
• Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
• Maintain a high performance standard with attention to detail;
• Carry out all of the duties of the position efficiently and effectively with minimal supervision; Work independently and contribute to overall operations of RSC Africa;
• Take initiative in the development and completion of projects within the specified timeframe; Maintain strict confidentiality with RSC Africa administrative and operational information; Manage a large and diverse workload under pressure with competing priorities;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation. Effectively manage RSC Africa’s resources; and
• Actively contribute to the successful implementation of the U.S. Refugee Admissions Program (USRAP);
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements:
• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:
• COVID Vaccination is strongly recommended for all successful candidates
• The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
• This position is based in Dar es salaam/Kasulu, Tanzania
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
• Background check which includes references and an educational and criminal check is required before the start of employment for applicants.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• Full time
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic
• Any other special requirements


JOB DETAILS:
Qualification & experience
• Bachelors Degree in any relevant field from recognized University (With Second Class Lower GPA).
• O’ Level certificate with At least 5 credits including Basic Mathematics and English Language.
• Minimum 7 years relevant working experience.
• Relevant certification is an added advantage

Roles & responsibilities
1. Business Growth & Strategy
• Develop and drive Digital Banking Sales strategy, Digital products penetration, usage and mandate acquisition
• Drive product promotions, activation and training for collections and payment products in order to generate awareness, interest and usage of the Bank’s products and services
• Drive acquisition of major corporate and public sector collection mandates Establish and Manage profitable relationships with third party aggregators Mobile Money Agents (super and sole agents for agency Banking) payment & collection platform companies
• Articulate winning strategies to create market space for all our products in the consumer, commercial & corporate segment
• Identify market opportunities, potential hubs and customer needs in order to proactively provide value adding products/ services that meet their anticipated needs
• Drive sales and product/channel penetration of retail e-Products at branch level in collaboration with BMs (Mass Market, Mass Affluent, SME)
• Drive sales of corporate solutions in collaboration with RMs (Institutions, Local Corporates, Public Sector)
• Drive acquisition and deployment of PoS, Web collection and corporate solutions.

Roles & responsibilities
2. Product Management
• Ensure the achievement of the profitability target for Digital products Ensure the achievement of the Banks budget for Digital products in volume and mandate
• Disseminate product performance reports & offer performance improvement insights & strategies for poorly performing segments. Engage segments with the view to driving products budget, implementing strategies, and tracking campaign compliance and results for improved performance.
• Provide necessary strategic direction and guidance to product marketing units to ensure successful launching of new Initiatives and sustenance of existing ones.
• Advise the country Segment heads on new business opportunities and develop strategies for financial benefit realization