Customer Service Jobs at Shugulika and other companies

JOB DETAILS:

Job Summary:
We are looking for a Senior Customer Service Coordinator with extensive experience in supervising staff, as well as solving customer inquiries and problems and improving strategies and procedures in the customer service department.

Responsibilities:
• CRM and sales related daily routine and tasks incl. Internal/external correspondence.
• Handle processing of client orders with accuracy and timeliness.
• Update the information of the Customer Report system in accordance with the guidelines, produce, compile various reports concerning customer comments;
• Organize and arrange menu presentation based on Sales Excellence process using the applicable tools, to meet the customer and internal requirements.
• Ensure the inventory and equipment control is taken according to customer instructions and submitted to the customers within deadline.
• Efficient coordination and cooperation with departments.
• Planning and organization incl. Cost and budget control, Reporting;
• Quotations, calculations, analysis of complex data.
• Advanced use of tools as MS office incl. PP, Pastel system, EGS-system.
• Documenting customer interactions and ensure adherence to policies and processes.

Requirements
• Completion of a Bachelors degree in Business, Economics or Finance.
• Min. 3 years of successful, previous experience in corporate environment.
• Strong analytical and organizational skills and capacity to work under pressure.
• Excellent computer-skills specially of EXCEL; PP.
• Proactive, well organized, problem solving; dedicated; team-player.
• Confidence in Sales environment.
• Excellent (fluent) verbal and written communications skills in English.

JOB DETAILS:

About the Role
Burn is looking for a Repair Services Assistant who will support the Repair Services Coordinator in the execution of warranty functions. The candidate will provide an oversight role to facilitate the realization of customer satisfaction and inventory management.

Roles and Responsibilities
• Liaise with the Repair Services Coordinator to manage and track service station inventory through the weekly stock take.
• Liaise with the Repair Service coordinator to restock service stations
• Assist in tracking warranty parts dispatched to repair stations through ERP and Excel
• Assist in tracking consumption of inventory through service orders
• Maintain records of all warranty expenses for reporting purposes.
• Establish and maintain communication with service station personnel
• Provide initial and ongoing training on product repair to service station personnel.
• Liaise with the Repair Service Coordinator to onboard new service stations.
• Promptly identify and communicate any abnormal field failures.
• Prepare reports and documentation of service station trips and training, including product photos and physical samples.
• Ensure BURN-approved standard operating procedures are properly implemented.
• Liaise with the Repair Service Coordinator to ensure service stations and all related repair processes meet expected standards.

Skills and Experience:
• Diploma in a business-related background
• 1-2 years of relevant work experience
• Proficient in Microsoft Office
• Self-driven and a team player
• Attention to detail and excellent organizational skills
• Strong verbal and written communication skills
• Knowledge in inventory management will be an added advantage