Vacancy title:
4 Billing Artisans II

Jobs at:
Tanga Urban Water Supply and Sanitation Authority

Deadline of this Job:
21st September 2018

Duty Station:
Dar es Salaam, Tanzania

Summary
Date Posted: 10th September 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Tanga Urban Water Supply and Sanitation Authority (Tanga UWASA) is competitively best utility in the Tanzanian Water Sector, supplying dean and safe water and provides sewerage services in the Tanga.

JOB DETAILS:
The Authority with the ISO 9001:2015 certification in quality management systems, is hereby seeking for a relevant qualified and highly motivated persons to fill the following vacancies available in her manning bevel for unspecified terms of employment

Scope of the Position
The holder of this position attends ta customer's enquiries, complaints, and any l other issues related to billing service in the Authority’s office. The outputs of this postilion are therefore reflected in the quality of billing services, customer care and
Working relationships: Reports to the Assistant Billing Officer

Key duties and responsibilities

• Taking Customers’ meter readings from all assigned area of operation.
  
• Attends to customer complaints on billing issues, and if necessarily directs customers in appropriate officers who can handle the complaints;
  
• Provides information on the Authority’s services to walk-in customers;
  
• Distributes the Authority’s publications and brochures to walk-in customers and would—be customers;
  
• Keeps a proper log on all billing complaints received and the manner in which such complaints have been dealt with;
  
• Appraises the Assistant Billing Officer cm all complaints that have not been solved to the satisfaction of customers;
  
• Collects and processes data on customer water consumption in specified arcs of operations, accordance with procedures prepared for this purpose;
  
• Performs such other related duties as may be assigned by the Assistant Billing Officer from time to time.
  

Qualifications;
The applicant of this position must have the following:

• Form IV/VI Certificate with Trade Test Grade One/Level III in Plumbing/Pipe Fittings/or any other relevant qualifications.
  
• Experience of at least one year working in water sector.
  
• Knowledge of driving Motorcycle with a valid driving license will be an added advantage.