Summary
Date Posted: Thursday, January 30 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Role:
The specialist will focus on managing customer interactions related to DFS, working closely with the contact center to address complaints and enhance customer satisfaction.

Key Responsibilities:
• Act as the escalation point for DFS-related complaints from the contact center agents.
• Analyze customer feedback and complaints to identify recurring issues and recommend solutions.
• Train and guide contact center agents on handling DFS-related inquiries effectively.
• Work with the DFS Manager to align customer feedback with product development priorities.

Academic Qualification & Experience Requirements:
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience in customer support or complaints management.
• Excellent communication and analytical skills.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
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Mode of Application:
Applicants who consider themselves competent for the above-mentioned positions should drop their applications at the ASAMTL Head Office at House No. 01, Plot No. 87, Msese Street, Kinondoni Road (Near Kinondoni Makaburini), Dar es Salaam, before 1700 HRS on 15th February

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