Summary
Date Posted: Friday, February 28 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Learning & Development Coordinator provides administrative and logistical support for the Bank’s learning, development, and performance initiatives. Reporting directly to the Senior Manager, Learning & Development, this role focuses on the operational execution of training programs, performance management processes, and talent development initiatives. The coordinator ensures that activities are implemented efficiently and aligned with the overall business strategy and priorities.

Key Responsibilities/Tasks
Training Coordination:
· Organize and manage the logistics of training programs, including scheduling, venue coordination, and communication with participants.
· Track attendance, learning outcomes, and feedback from training sessions.
· Submit monthly MIS report on trainings, key learning programs and recommendations for constantly improvement.
· In liaison with the E-learning Service providers coordinate e-learning programs for all staff and managing the delivery of the e-learning platform by registering staff members, tracking their performance and ensuring participation and that all tests are undertaken within timeline.
· In consultation with Senior Manager - Learning & Development, develop the annual training budget by sourcing comparative market rates from reputable service providers on identified courses.
· From the overall approved budget, drafting detailed budgets to motivate specific programs and obtaining approval of the costs before training commences.
· Preparing, collecting and reconciling petty cash for all in-house training budgets and finally submitting receipts to the Finance department.
· Processing visas for staff training offshore and coordinating with payroll and staff benefits administrator for payment of per diem allowances etc.
· Processing all invoices payments related to training to all service providers in liaison with the Finance department.
· Preparing and distributing certificates for our in-house facilitated programs.
· Recommending the purchase of equipment/resources for Learning and Development unit as necessary to run daily initiatives/programs.
· Holding discussions with Line Managers and Heads of Departments to appreciate and record identified training needs.
· In liaison with the Head of HR helping in development of the annual training calendar by recommending approved training programs to address needs identified as above, this is done by drawing up list of nominees and their respective departments and communicating training need requirements from all functions by the end of the prior year.

Performance Management Support:
· Administer the performance management system and ensure timely completion of appraisals.
· Track and ensure that all staff Personal Score Cards (PSCs), performance appraisals reports are properly reviewed and submitted timely for management action.
· Track performance data and generate reports on performance trends and outcomes for decision making including preparing a report flagging areas of concern.
· In coordination with Senior Manager, Learning & Development, offer timely support to Line Managers and ensure effectively manage Performance Management Plan (PIP) process in the Bank.
· Learn and understand the implementation of Performance Management System and ensure its utilization while automating key performance processes.

Leadership & Talent Development Support:
· Coordinate career progression initiatives by tracking employee development plans and progress.
· In liaison with Senior Manager: Learning & Development, Line Managers and Unit Heads participating in the implementation of key leadership development programs including Executive programs, Management Trainees and other Banking Talents development programs.
· Coordinating the posting of Management Trainees by communicating to line managers, mentors, and trainees the programs processes, rotation timelines and required reports.
· Monitoring effective progression of the Management Trainee program by ensuring smooth coordination of the training programs.
· Holding regular coaching sessions with staff in talent pool, Management Trainee in liaison with the Line Manager and sustaining follow up with staff and Line Manager on implementation of agreed Learning and development interventions arising from the coaching sessions.

Process Improvement:
· Identify opportunities to streamline Learning & Development initiatives and performance management processes through automation.

Risk Management:
· Update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting
· Ensure effective adoption and utilization of risk management tools available within the Bank.
· Drive remediation of risk management exceptions identified during audit or risk reviews
· Promote risk management culture and adhere to all bank’s policies and procedures.

Skills, Knowledge and Abilities
· Excellent communication and interpersonal skills
· Good problem solving and presentation skills
· Excellent planning and organization skills
· Proficiency in managing learning and performance management systems
· Knowledge on Microsoft Applications and Analytical skills
· Ability to facilitate training programs and effective use of employee engagement tools.
· Ability to multitask and work under tight deadlines.

Academic / Professional Qualifications
· Bachelor’s degree in human resources management, Business Administration, or related field from a recognized institution.
· Master’s degree and professional HR certifications will be an added advantage
Working Experience Required
· A minimum of 2-3 years of experience in a similar role within L&D or HR operations.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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