Summary
Date Posted: Wednesday, July 19 2023, Base Salary: Not Disclosed

JOB DETAILS:
We are looking for a Service Delivery & Quality Assurance Supervisor. The candidate will oversee quality assurance for Service Delivery on both B2B and B2C operations. This candidate will ensure SD adherence to turnaround times (TAT) and service level agreement (SLAs). He/She will be reporting to Infrastructure, Maintenance and QC Manager.

JOB RESPONSIBILITY
• Closely manage contractor Service Delivery performance, efficiency, cost and
• accountability.
• Ensure Service Delivery quality control is in adherence to the QC guidelines and
• standards.
• Work with Commercial, Sales and Customer Experience teams in efforts to increase service penetration, quality and retention.
• Ensure thorough scrutiny on Subscriber Installations and Maintenance quality of
• work, customer experience, SLA and TATs enforcement tracking.

REQUIRED EXPERIENCE
• Team management and leadership with excellent presentation and communication skills.
• Hands on training on fiber optic FTTx, outside plant design, installation and splicing best practices.
• Certified Fiber Optic Technician (CFOT).

EDUCATION
• B.Sc. in Telecommunications, Computer Science or IT.
• CCNA / JNCIA certifications are added advantage.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Apply to: recruitment@simbanet.co.tz  before 20th July 2023.


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