Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsibility:
Responsible for providing Support to Revenue management and reservations system users while maximizing revenues and ensuring optimal and efficient operations.

KEY ACCOUNTABILITIES / RESPONSIBILITIES
CRANE SYSTEM AND DISTRIBUTION SUPPORT
• Serve as a help desk for Crane System and ensure effective resolution of system errors
• Create and update the seasonal and ad hoc Network Schedules for PW and Code shares to ensure accurate display of all flight information in terms of equipment, Times, Flight additions, cancellations and flight routing.
• Creation and maintenance of all reference tables and parameters such as Inventory Templates to ensure accurate flight loading to deliver an efficient reservation process.
• Maintenance of City Pairs to ensure correct connectivity in availability displays of the PW network, Code share partners.
• Creation and maintenance of office profiles and users for all PW & GSA offices to ensure effective communication and user access

OPERATIONAL REVENUE ASSURANCE
• Process passenger booking requests, special service requests and error queues to maintain customer service quality
• Proactively reconcile planned versus filed flight schedules/equipment and take appropriate measures on short term operational decision making
• Handle disruptions effectively and advise OCC, sales, and operational teams on re-routing / re-allocation options. Send disruption reports
• Conduct optimal steering of flights and cleaning up of inventory to avoid unnecessary costs and wastage regarding no-shows, over bookings, offloads, waitlists, denied boarding and dupes / system within 7 days to departure
• Assist TFE to send signals of poor performance of flights, upgrades and downgrades/frequency review reports for flights within 3 days to departure.
• Cross check for outstations pre and post departure activities and assist to reconcile the same with RMS.
• Suspend no-show tickets
• Provide reports regarding post departure uplift and no-show of electronic coupons

E-TICKET OPERATIONS AND SUPPORT
• Provide support to users related to links with Precision air E-tickets and other Electronic Documents to ensure smooth customer service delivery.
• Liaise with other departments on best E-ticketing practices and procedures affecting each area and their consequences.
• Raise the alarm to necessary departments case of fraud / attempts at fraud
• Implement E-ticketing strategies in accordance to IATA guidelines and assist users to understand Ticketing standard procedures.

OPPORTUNITIES FOR COST REDUCTION
• Ensure all flights are closed correctly (PD) post departure
• Ensure all tickets are boarded in all stations including offline stations that manually board.
• Confirm that correct sectors are uplifted.

Skill:
PERFORMANCE INDICATORS
• Timely resolution and / or escalation of Crane system errors.
• Accurate and timely flight schedule information displayed in Crane System.
• Accurate and timely PW and Code share flight schedule information displayed in the reservations system
• Zero discrepancies between planned and actual schedules and equipment
• Timely and efficient handling of disruptions
• Minimum wastage and GDS costs/system abuse
• Achievement of set targets for Revenue Management team in terms of Yield, RASK, Cabin Factor and Revenues

COMPETENCIES
• High Integrity and customer-oriented
• Team player
• Good Communication skills
• Computer skills
• Ability to work under pressure with minimal supervision
• Decisive and Results oriented

Qualification Required:
KNOWLEDGE, SKILLS, EXPERIENCE
• Bachelor degree or Diploma / A-levels IATA certification
• Three years relevant work experience
• Computer skills (ms word, excel power point access)
• Crane System Knowledge
Experience:
3.0 Year(s)



Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

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